Reverse Mpesa Transaction | How to Reverse Mpesa Airtime Purchase


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We all make mistakes. Sending money to the wrong number or paying bill to the wrong paybill number are just some of the expensive mistakes one can make. Have you done that and is now wondering how to reverse Mpesa transaction? Relax, here’s how:

How to Reverse Mpesa Transaction via Phone

Call 234 immediately. The Mpesa customer care team will be able to assist you. The call is toll free though you might have to be a little patient to get through.

How to Reverse Mpesa Transaction via Facebook or Twitter

Click here to access Safaricom Kenya Facebook page and send your query. The team will help.
Click here to access Safaricom customer care Twitter handle and send out a tweet requesting their help.

Reverse Mpesa Transaction
Courtesy of Mpesa

Reverse Mpesa Airtime Purchase

While before you could not be able to reverse the purchase of airtime via Mpesa, it is now possible to do so. To reverse the purchase of the airtime, follow the steps above but make sure not to spend any of the airtime. Gone are the days when you’d have to be stuck with airtime worth 7, 000 Kenyan Shillings.

You might also like: KPLC Paybill Number

5 thoughts on “Reverse Mpesa Transaction | How to Reverse Mpesa Airtime Purchase

  1. I have paid for my go tv 700 icu 2016923776..after doing that I have sent a text to 22688 for a reset. .their reply is my icu no..can't be cleared and their have asked me to contact. .but still nothing has been done…

  2. I paid gotv icu 2016878168 instead of 2016878169 please assist me to recover that amount mpesa transaction MJ562F13PK 799 ON 05.10.2018 AT 11:23AM

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