Nairobi Water Check Bill | How to Check your Water Bill

Waiting for a the water bill to be sent to you via post is not always convenient. The delays can lead to late payments and disconnections which are costly. There are different ways customers can check their water bills fast and easy.

In this post, we shall look at different ways to check your Nairobi Water and Sewerage Company bill from the comfort of your own home.

Nairobi Water Check Bill

Nairobi Water Check Bill Online

This is by far the easiest way to check your water bill. Simply visit and enter your Nairobi Water account number in the dialogue box.

Nairobi Water Check Bill via SMS

Send an SMS with your full account number to NWSC short code 5571

Nairobi Water Check Bill via E-Bill

You can register to have your bill sent to your phone or email on time every month. There are four ways of registering…

  1. Visit and enter your details to receive e-bill notifications
  2. Dial *369*40# on your phone and follow the prompts
  3. Register by emailing your details to
  4.  Send an SMS with *account number/metre account number* to 20557

And finally, here are 13 tips on how to conserve water and reduce your monthly water bill.

31 thoughts on “Nairobi Water Check Bill | How to Check your Water Bill

  1. hesbon makani says:

    I cant register to get my bills for account 1756561 Hesbon Makani Tassia kwa ndege

  2. kindly let me have my bills posted regularly.What dissapoints me is that I have one message from Nairobi water telling me I have overpaid that amount and all is fine with my account.Just after few days a message tells me I have account- -2333.Now I really dont understand what is this -2333 again after the previous message and my water is connectedwithout notice.
    kindly make me understand
    Thanks Rashid

    1. Rashid, kindly contact Nairobi Water and Sanitation Services company by using the contacts in the link I gave Hesbon in my previous comment.

      I hope all is sorted quickly. Thank you.

  3. Anonymous says:

    How do I check my water bill online because the page reads forbidden when registering and the sms to 5571 fails.

    1. Send message to 20557 NOT 5571 to get your bill.

  4. Anonymous says:

    I have forgotten my account number how can I know my balance

  5. Anonymous says:

    Nairobi water web & 20557 not working.

    how can I check my bill then.

    1. Anonymous says:

      everything is not working—very inefficient

  6. I need to pay my Water bill 1249891 and I don't have my bill, Kindly assist.

  7. Anonymous says:

    Hi my name is Sandeep Singh account number :1927622 I been getting sms to pay bill then I go to pay it's higher than what I received from sms then I also get you have overpaid? Kindly I have paid all my bills seens December last year upto may 2016. All been paid through M.pesa please please check the account and send the right bill I never consume bill more 1100/- this time how comes getting bill over 2ooo/- it's in posible.


  8. My account no1113788 last time i paid 2600 for 2 month this one month bill i get this time 2700 for one month how comes am not geating my bill by post

  9. Anonymous says:

    I have tried to call the contact numbers provided for the Nairobi Water and sewage Company but they all go unanswered. Why is this so…

  10. Thanks. I just paid my bill via mpesa a few minutes a go but still Iam getting a bill of 5003/= how come. Thanks for your quick response. Acount No. 1303350.

  11. Can anyone explain me the various billing components of a Nairobi City Water bill

  12. Anonymous says:

    I have forgotten my account number how do I pay my water bill. Kindly help

  13. Anonymous says:

    I have forgotten my Nairobi water account number how do I pay my bill. Kindly help

  14. hi i have paid thro equitel for account no 1324704 but the balance remain the same what could be the problem

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  16. How do i unsubscribe from the water bill messages. I moved houses so I need to change.

  17. Viswamithra says:

    Sir iam forgot my water bill number
    How to pay sir

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