Report a Power Outage to KPLC | How to Report a Black out in Kenya

Black outs suck. You’re watching your favorite movie, clearing your homework on the computer, or  to doing whatever it is that you enjoy doing when suddenly, the lights go off. Did you know that you can report power outage and have KPLC working to fix the problem in no time. Here’s how to report a power outage to KPLC:
How to Report a Power Outage Through PhoneYou can call KPLC through 0711 031000. I am however not such a fan of this method because it is not toll free and at times you need to wait for some minutes to be connected to the customer care.

Report a Power Outage
Courtesy of KPLC

How to Report a Power Outage Through Twitter

I like this method. You can tweet Kenya Power at their twitter handle @KenyaPower. It normally takes about 30 minutes to get a response since they get an overwhelmingly high amount of queries. It is easy and convenient though.

Reporting Power Outage Through Facebook

Like Kenya Power and Lighting Company (KPLC) page on facebook and shoot them your query. They’ll be happy to be of help.

How to Report a Power Outage Through SMS

Just send Stima#AccountNo#Description of Outage to 95551 e.g.  Stima#2201116# No power in the house.

If all of the above methods fail, which is highly unlikely, you can visit this page to see other methods of contacting KPLC customer care.

54 thoughts on “Report a Power Outage to KPLC | How to Report a Black out in Kenya

  1. for last one week or so, in parts of Ongata rongai we are experiencing very unstable supply, it's on and off,sometimes dim,help us Kenya power, our properties will be damaged

  2. Since friday in parts of bakarani bamburi we are experiencing power problems plz assist 37152622876

  3. since early morning today no power 0251523-01, Camphor Road New Runda

  4. My house and the rest in my area have been experiencing power outage continuosly,On sunday we had no power and it came back on Tuesday and unfortunately yesterday again it went off again and upto now nothing has been done,have tried to contact kplc but in vain.My account number is 04220058004 Mathare North Area 3

  5. Anonymous says:

    We have no power since yesterday 7.30p.m ,please attend.that is Karai area past Gikambura

  6. On Mayor Road, Ongata Rongai some have power others don't, it's always those on phase 3 that seem to have power outages, pls put us all on phase2 for stability we are loosing a lot of food stored in fridges ref. 2858182 since yesterday

  7. Stanley Gathecha says:

    Account No. 2628346-01 Near Nairobi North Geothermal Substation , Ndenderu has been without power since 20th of Aug. 2016. Tel. 0716 201000 0r 0716 415 516.

  8. No power in one street ruaka. Ac 14229157392. Kplc ataff on ground yesterday but did not fix…till now no one on site

  9. Anonymous says:

    No power in one street of Luckysummer since yesterday.Ac 22120577220

  10. Lenana area power keeps going off and on kplc please let us know what's happening

  11. Anonymous says:

    Correction 95551 and not 9551.

  12. I am am dissapointed customer this morning. I reported power outage in my hous last night under reference 302285 till now no help and I have a stocked fridge and food will go stale. Getting to KPLC emergency line is hell of a problem really?? My prepaid meter has tokens its on but I dont have power. Surely, KPLC, why do you have to take my me through this? Am a very concerned customer.

  13. Anonymous says:

    No stima at garden estate from 1830hrs…please fix problems.
    Absalom from garden estate nairobi

  14. HI, AM MICHAEL KIARIE..THERE HAS BEEN NO ELECTRICITY AT SHELL RIVERBANK ALONG KIRINYAGA ROAD NEXT TO GLOBE ROUNDABOUT.WE REPORTED THE LAST 48 HRS BUT NO RESPONSE.KINDLY TREAT THIS WITH URGENCY AS THIS HAS LEAD TO ALOT OF INCONVENIENCE ALONG KIRINYAGA ROAD.

    THANKS,
    MICHAEL.

  15. Power outage from time to time leading to loss this whole week. At mathari transformer (central)

  16. No power since 6 pm last evening 4th January 2017 around the CDF hall Freretown and the surrounding neighbourhood in Kisauni,Mombasa.

    Inspite of calls since,no response upto this 12 noon 5th January.

    Not only inconvenience due to humidity,but loss of perishable foods in freezers and fridges.

    Please do the necessary immediately

  17. Kindly send your technicians to rectify the power outage at Freretown Kisuni,Mombasa around the CDF hall and its environs.

    There has been no power in the neighbourhood since last night 7 pm 4th January.

  18. Anonymous says:

    no power in mutomo town kitui county for the last 24 hours!!

  19. Anonymous says:

    No electricity at Kwa Ngethe a few meters from Nakumatt Kahawa Wendani since yesterday. Account 14234582840

    Whats Happeninf

  20. Now one week we dont have power after poles were changed along our line at Estate View Palestina area in Bamburi(Msikiti Noor cabro lane)

  21. Kenya Power in Kitui, Mulango location wikililye sublimation,Kangalu village you are frastrating us for the last two days no electricity and that is the trend there is no electricity for better part of every week my meter no is 37165610132

  22. No power in kamulu, joska, kware and maara for 2 days, and no one seems to respond to our calls, kplc urgently fix these power

  23. Kplc need to do something on this power blackout in kamulu, joska and kware

  24. 3 days without power, and their technicians are enjoying the ride around the areas affected. KPLC give us good service

  25. Anonymous says:

    In south b,sore drive,golden gate road there are some house's with no power.KPLC kindly assist.

  26. Anonymous says:

    stima#2406134#no power in the house.

  27. There is no electricity since yesterday at 9am in the morning near dagoreti high school and its environment please help blackout

  28. Power suckes in Kenya. Every day it goes away. I am from Norway and I have never been without lggts. Here every fucking day in bamburi and Mtwapa

  29. Anonymous says:

    Blackout due to Overhead cable fault which keeps exploding in South B, golden gate road/munyaka lane junction. Urgently attend

  30. Anonymous says:

    Ac no. 2218522 sparks at poll. Lights flickering in house and gone off.

  31. Anonymous says:

    No power in umoja inner core, kindly assist.

  32. Anonymous says:

    no power muthithi road broken power cable

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