Complete eCitizen Portal Application | How to Register for eCitizen

In this post, we discuss how to Complete eCitizen Portal Application or registration. It is easy as pie.

The ecitizen portal is what I like to call the home of convenience. For years, the government offices have been notorious for slow service delivery and frustrations. But not anymore.

In this digital era, things are becoming easier and easier y the day. Remember when you had to queue for hours at KRA offices just to renew your license?

ECitizen portal bring several services to your house or office; Justice, transport, lands and housing as well as the immigration department.

Complete eCitizen Portal Application
eCitizen Portal

Do you need to renew your license or book for a driving test? ECitizen portal has got you covered. Do you need to register a business name, apply for a passport or do a land search? E-portal has got you covered as well. You make the payments through the mobile phone and you can download the forms and the relevant documents from your computer.

Registration is free and easy. All you need is your ID card number, mobile phone number and a soft copy of your recent passport photo.

 To Complete eCitizen Portal Application/Registration

  1. Visit and enter your ID Number and your first name then click verify
  2. Enter your email address, the password you’d like to use, agree to the terms and press ‘Continue’
  3. A confirmation email will be sent to your email address. Click on the link provided to activate your account
  4. Enter
    your mobile phone number and click on ‘Send Verification Code’. Enter
    the code you receive on your phone and click on ‘Verify’
  5. Upload your recent passport photo and press ‘Continue’
  6. You will now be directed to the eCitizen portal dashboard where you can select that service that you need to access from the government departments.

Visit this link to also learn how to file tax returns online.

136 thoughts on “Complete eCitizen Portal Application | How to Register for eCitizen

  1. Anonymous says:

    Hi my ID no is 10422893 i tried to open an account so i could access services but i could complete the process the gmail could not open my e-mail saying it does not recongnise my address so trying to open another account it says my ID has already being used kindly need assistance i'm in Bungoma county

      1. I have been registered on e citizen and am not aware. I want to do my registration but my Id is already registered with my email but different password and phone number

  2. Anonymous says:

    KINDLY help me get my ecitizen account ID33071409

  3. Anonymous says:

    hi. i"m trying to renew my driving licence but when i reach the apply stage am getting a message saying "failed that i dont have any details in my account|"

  4. Anonymous says:

    I'm trying to register but it's saying: "Error! We cannot validate ID numbers at this time, please try again in a few minutes."

  5. Anonymous says:


  6. Hi am trying to enter my number for a verification SMS and it's not acknowledging the number what do i do

  7. Anonymous says:

    Hi I am trying to enter my number for a verification SMS and its not accepting its giving this error "Error! Error Sending SMS Message"

  8. Hi i am trying to enter my number for a verification SMS and it is not acknowledging the number what do i do

  9. I did the first process of entering ID number but am unable to get the verification email. Whats wrong???

  10. Anonymous says:

    And admn is just there sitting while "we" are waiting for responses…

  11. Hi. Am trying to registar with e-citizen but its not recognising my id number. Keeps saying 'can not verify at this time'


  13. Anonymous says:

    Hi I Am trying to register with e-citizen but I Am getting error stating that, My ID 4835204 has been used. My email account is

    1. Anonymous says:

      you are already registered use you ID/Email and your password to login or if you don't know your password just recover using "forgot password option"

  14. Anonymous says:

    After I enter my ID number it keeps telling me that it's not recognised and i should visit nyayo house..

  15. Anonymous says:

    Hi how can I upload an account photo after I already created the account??

  16. Anonymous says:

    Can i send my fiancee to pick up my passport from nyayo house?

    1. Anonymous says:

      no its not normal..its supposed to come after few seconds

  17. Anonymous says:

    also waiting for a verification code since yesterday

    1. Did you receive the verification code email or have to get it through another method.

  18. DANIEL KINGA says:

    Kindly help me know how to put postal address in my ecitizen profile..Trying to fill but everytime recording an error

  19. Anonymous says:

    Error! We cannot validate ID numbers at this time, please try again in a few minutes.

  20. Anonymous says:

    Since yesterday I am getting this message Error! We cannot validate ID numbers at this time, please try again in a few minutes. How can I register as a new user on Ecitizen portal? Pls assist

  21. Anonymous says:

    I've been trying to get my phone number verified since last night, no dice yet. There should be a fallback step in case the phone number verification part fails since phone numbers can be discarded by users rather quickly. This section of creating the account shouldn't be keeping users from accessing important activities that have an impact on their lives.

  22. Anonymous says:

    what to do when the mobile verification code is not being sent

  23. Good morning I applied for a Business permit I was issued a provisional permit but have not yet received the business permit for the year

    kindly advice

  24. Kindly advise on how to delete unnecessary drafts from my applications page

  25. i was trying to sign up with ecitizen account and i accidentally entered the wrong email thus difficult to verify it…how can i edit my email??

  26. Error in exception handler…THIS THE MESSAGE AM GETTING AS I TRY TO REGISTER

    1. I'm getting the same method and have tried emailing but still have no assistance.

  27. Anonymous says:

    I keep getting an error telling me to select a photo less than 2 MB when my photo is less than 1 MB in size. How can I fix this error?

  28. I've created an account and waited since yesterday for an email (even checked spam folder) to verify email but I still haven't received it. If I select the resend button, this error is returned – Error in exception handler.

  29. Anonymous says:

    Hi. I'm trying to register as a Kenyan citizen as I need to urgently renew my Kenyan passport. It's saying my ID is already in use. What is happening here!?

  30. Anonymous says:

    Is there a problem with the mobile number verification service? I have been waiting for verification code since yesterday and my phone has been receiving sms from everyone apart from e-citizen. Is there a way around it?

    1. Anonymous says:

      Same problem. No verification code received

  31. Error! We cannot validate ID numbers at this time, please try again in a few minutes. This has been my problem for the past 6 hours


  33. Anonymous says:

    Error! We cannot validate ID numbers at this time, please try again in a few minutes. This is the feedback am getting when i try to create an account.What could be the problem?????

  34. Anonymous says:

    Hi, during my registration i gave instead of .. I'm now very stuck because the link wasnt actually sent to my email account .Kindly I need help please. Thank you.

  35. Anonymous says:

    Hi! I entered my ID and my full name as mentioned in the national ID. It says " we cannot find a match for your ID number and name combination". Kindly guide.

  36. Anonymous says:

    Hi, I applied a birth certificate for my daughter but the approval is in queued status for the last four days. Help.

  37. there is a mistake in 2nd paragraph
    'In this digital error' should be 'In this digital era'

    1. Error! We cannot validate ID numbers at this time, please try again in a few minutes.

  38. I cannot create an account since it keeps on saying 'We cannot find the ID number,please try again later'.
    Its been like this for days.Can someone please help.

    1. I have the same problem and it is quite frustrating. someone please help me.

  39. Hi, I'm still getting same error, id has been used !! I wonder why such trouble shoots are not available on the pertal since many are facing the same problem, I think the portal has to be updated!

  40. I am a kenyan in the diaspora, and obviously i have not kept my kenyan cell number. I find it somewhat funny that the eCitizen Portal does not recognize the cell number of the country i'm residing.

  41. Anonymous says:

    Hi, I tried renewing my license but due to another one which I tried earlier but didn't go through, it's telling me that i must untill current service is epired.
    What should I do

  42. One of my friend registered my ID in the ecitizen and now he has passed away suddenly. Unfortunately, not only I do not have the login password but the registered mobile number and the email address also do not belong to me.
    Can you please delete the account so that I can register myself afresh? Otherwise, please suggest the way forward.
    Thanks a lot in advance for your kind co-operation.

  43. I have an issue with new id issue getting error "We cannot find the ID number, please try again later" please assist how we resolve this error.

  44. Anonymous says:

    How do i edit my name it has a typo on ecitizen account

  45. Anonymous says:

    Hi, Am applying for a new passport using my e-citizen account. I filled in all the fields but my submission keeps getting an error message yet it shows no highlights indicating where the error is. Anyone know how to go about it?

  46. I want to create an account at ecitizen and when i want to verify it tells me that it cant validate ID numbers at this id number is 4822772 and my email is please help

  47. Anonymous says:

    I am trying to renew passport. When I reach the section for next of keen, I have enetered all correct info in the feilds and tripple checked but keep receiving this error.

    Errors have been highlighted below.


    Watu wa familia wa karibu wakufahamishwa dharura inapotokea"

    How can this be resolved?

  48. what do you do if the website cant verify my number its not my fault i dont live in kenya

  49. Anonymous says:

    Can someone respond to us on the verfication code? I have been waiting for it for days and I cannot renew my drivers license?

  50. Anonymous says:

    Why is it refusing my ID number I want to create an account but its refusing my ID number

  51. Anonymous says:

    How can I change my mobile number on an existing account?

  52. Hi, my E citizen account was opened at a cyber when i was applying for a driving licence but i lost the email adress i used to open the account how can i access my ecitizen account without the email address i used?

  53. Anonymous says:

    Hallo..l'my trying to open an e-citizen account but it can't accept my first name. What should I do?

  54. Anonymous says:

    Hallo am trying to open an e-citizen account but it can't accept my first name. What should I do?

  55. Anonymous says:

    how to upload a photo on my e citizen account, looks somebody hacked my account and deleted my profile photo. kinky assist.

  56. Anonymous says:

    I have NOT received the "verify code" that is supposed to be sent to my phone. I have tried several phone numbers (kenyan, french, etc.). I have sent a email to but no reply received.
    Please advise as I am stuck at this step and can't access my account…
    Thank you for your help

  57. Hi. I have just created an account. The system indicates my phone is already registered yet I have it with me and not registered. What do I do??

  58. The system says my phone number is already registered. What do I do?
    It is my first registration

    1. Anonymous says:

      login n use the forgot password option

  59. Anonymous says:

    Many questions but no answers !

  60. My verification code did not go through and after refreshing I lost that part for entering verification code, every time I try to log in I'm told either my password or user name is wrong, assist please.

  61. Help me complete my account because I lost the part to enter verification code after refreshing

  62. Anonymous says:

    I linked my business using the e-citizen portal but it still shows the status as " review".it's 6 days now.should i still wait or what? I dont understand what is going on.Kindly help.

  63. Hi my E-citizen shows as an allien it doesn't have NTSA and CID portal

  64. Hello can you please help me
    The email and the phone number i used..i lost it and now i cant renew it after it got expired since they send the new password in th email i no longer have

  65. Hello can you please help me
    The email and the phone number i used..i lost it and now i cant renew it after it got expired since they send the new password in th email i no longer have

    1. Anonymous says:

      Exactly having the same problem. When you click on my account, it logs you out. The system is scattered with errors.

  66. Hey I opened an account in ecitizen but the email I was using earlier is no longer working. How can I change my email address so I can log in please help

  67. Liz Omondi says:

    How does one change their profile details or even delete the whole account and start afresh please? There seems to be no option to change your profile details on your account.

  68. Anonymous says:

    Hi Iam trying to create an account but each time I am told a wrong email adress format. How do I do about it?

  69. my ID cannot be validated it keeps telling me that id numbers cannot be validated at this time help.

  70. Anonymous says:

    How do you solve the problem "cannot lookup id numbers at this time" which pops up after validating id number and name?

  71. Anonymous says:

    I forgot my password and can't reset it.. It says whooops, something went wrong' all the time.. What to do now?

  72. hi, my name is JOhn wangui, id no 33048201, I cant get the ecitizen service since am being told that the user name does not match the password, the phone number I had used that time is no longer in use, the email address that was used was for the cyberattendant who served me. kindly assist me and i will appreciate. right now i would request any details to be sent through email address

  73. Good afternoon,
    I am John Gichuru Wangui id NO. 33048201, I have gone to a cyber and we have created a user name and pass word so that i can log in to my page so that i can apply for good conduct, and I try to log in am told that the user name is incorrect, yet I have created it right now. As i try to say reset password, the phone number and the email address that appears are not not mine,, yet I have never logged into ecitizen. Kindly assist me since am stranded.

  74. Just contact 0727282434 and you'll get the help you need regarding ECITIZEN platform,NTSA services,immigration & KRA

  75. Hello. I have registered my business name but am anable to upload a signed form to submit it help me pls

  76. my id number is 32412440 and when i try to register it says that my id is already registered. What should i do?

  77. Anonymous says:

    I can log into the ecitizen portal with my password. I want to change my registered telefon number and email address as well as my password. Where on my profile van I do it

  78. I have tried many many times to get the Verify Code but nothing yet? Does anyone know what is happening or what to do? Thanks

  79. Hi. Am Esther Nderitu and i have tried to create an account with e-citizen but they are saying that my ID already exists and i have never registered before

  80. i started ecitizen account application but i did not verify coz it delayed to produce a verification code and when i try it for again to create new account it fails telling an id number already used yet i didn't finish the application. thanks
    my phone number: 0783309087

    1. Kindly call 0768396002 for more help and information. Thank you

  81. Hello. I am trying to sign up for eCitizen but whenever i input my email address, it keeps on denying it stating "invalid email format" yet my email is very okay. Kindly assist

    1. Kindly call 0768396002 for more help and information. Thank you

  82. aliphone mwakio mganga says:

    help me reset my account or rather have my registration completed

  83. Emanuel langat says:

    I need to verify my account plus help me it is already register it is not allow to open when login in

    1. Kindly call 0768396002 for more help and information. Thank you

  84. I tried to apply my passport since yesterday but my account request for a verification code so as i can continue,have been waiting for the code to be send but not yet ,have send mails to support@ecitizen in vain ,what can i do ,i need a passport very urgent.

    1. Kindly call 0768396002 for more help and information. Thank you

  85. Elizabeth Kirii Waruguru says:

    I have been waiting for a verification code for long. Finally many of them came and none worked. I can not complete the process since 2 days now. Kindly help.

  86. How do I edit my profile on the ecitizen account? only my email and ID number is correct but the rest wrong names and mybe more information as i can not get access to my profile.

    1. Kindly call 0768396002 for more help and information. Thank you

  87. Hello
    I need to change my registered email address in my ecitizen account, cause this old email is no more functional. Where and how can I do that. The “My account” function is not working on the ecitizen homepage

  88. Joyce Munyua says:

    I want to register but apparently my ID is already registered. please help

  89. I created ecitizen account but I was registered as immigrant, how will I change that, because am not getting the service I needed. how do I remove the account

Leave a Reply

Your email address will not be published. Required fields are marked *