How to Activate GOTV after Payment | GOTV Activation After Payment

If you have just paid for the monthly subscription and the decoder fails to reactivate automatically, this article will show you how to activate GOTV after payment and clear the e-16 error. There are several ways to go about GOTV Activation. Try one or all to see the one that works for you.How to Activate GOTV after Payment via messageSimply send ‘Reset Your GOTV account number to 22688.

Activate GOTV Online

Visit Eazy GOTV online, log into your account using your surname and your account number. Go to ‘Clear your error’ dialogue box, select E16 and click on ‘Reset device now’

How to Activate GOTV after Payment
Courtesy of GOTV

How to Activate GOTV after Payment via Phone

Simply dial *423# and follow the prompts

Request for Assistance from Customer care

If everything else fails, contact GOTV through their facebook page or Twitter Handle and request them to help with GOTV Activation by resetting your decoder for. You’ll need to give them your GOTV account number.

Here are the GOTV Customer Care Contacts in case you have come to this point and you still have not found a solution.If you are yet to make your payment. Here’s a post that’ll walk you through paying your GOTV bill via Mpesa, Airtel or Equitel.

How to Activate GOTV for the First Time

You just bought, installed and connected your GOTV decoder and are now wondering how to Activate it for the very first time. First, ensure that the decoder is switched on and that it has scanned for available channels.Now get your IUC number from the red sticker under your decoder. We’re going to use this for the activation.

Using you phone, type the following message …Accept*IUC NUMBER *NAME *Phone number *State*GOtvplus# and send it to your country’s short code. Kenyan GOTV short code is 22688.

N/B: GOtv plus is one of the GOTV packages available. Read this article to see the GOTV packages available.

To learn how to activate GOTV After payment in-order to clear the e-16 error, read this article. There are also a few things that you might be able to do by yourself to improve the signal reception.

139 thoughts on “How to Activate GOTV after Payment | GOTV Activation After Payment

  1. im happy on how the multichoice/go tv staff do their work especially on phone,they dont keep customers waiting with unnecessary music on line.i hope they will keep it up.

    1. my iuc no.2016060801 I have paid and not showing please

  2. pliz am watchng less channels in my Gotv. i dnt av movies channel l i pay 850 per month.

    1. patrick wanambisi says:

      kindly remove error on my icu no 2018546841.I paid ksh 700 on monday but it has not resumed. yours faithfully
      patrick wananmbisi
      cell no 0714286868

    1. Here's what gotv had to say Francis… Do top up sh 27 for a quick fix. ^

  3. Anonymous says:

    paid 842 mpesa confirmation code KDP9LI8BPV. Not reflecting, my account still suspended Why??
    ICU 2015915795.

  4. Anonymous says:

    please reset my decoder 2107806967

  5. I paid my Gotv decoder IUC 2016065245 via M-pesa Ksh 850 confirmation sms KDM7KPXHMF on 22/04/2016 at 1935hrs but up to now it's still disconnected! i have tried to contact customer care for reconnection but every time they said "a problem has occured while reseting your decoder" then the next thing is "goodbye try later" and consuming airtime.Am disapointed in GOTV Services!!

  6. Anonymous says:

    Reset my decoder iuc:4622411548

  7. please reset ICU 2017488528 for gotv plus.Ihave paid ksh.949 but still not working.please help so that I don't waste money for nothing.

  8. Anonymous says:

    Kindly reset my ICU 2017828729

  9. Anonymous says:

    Please activate my account iuc 2017357671.I paid ksh.2000

  10. Kindly reset Iuc number 2016982370 my balance is zero

  11. Anonymous says:

    please activate my decoder,iuc 20171888278 have paid ksh 850.TELL ME WHY PLEASE.

    1. Please reset my decorder..ICU 2018574171…if itz later than 30 mins it will be a police case

  12. Anonymous says:

    kindly reset my decorder 2017221622

  13. Anonymous says:

    Please reset 4624068950 just paid, 920/- transaction code KGS0C2QJ4M

  14. Kindly reset my account icy 2016811193 I have paid 555ksh

  15. Anonymous says:

    Hi. Kindly reset my account. I have topped up 520 shs as you had requested. 2015942326

  16. Anonymous says:

    reset my account iuc 4622814765

  17. Anonymous says:

    grace muoki plz reset 463143258

  18. Please reset my icu 4623234677 made a payment of 920 n ts still not connecting

  19. Kindly activate my gotv account iuc number is 2017533087, ive paid 160 pliz.

  20. Anonymous says:

    plz activate my account 2017747287ave paid 650

  21. please activate my account i have paid 850 and error 16 not clearing my iuc number is 2017486459

  22. daniel i did that and its not working

    Again why 2015916209 and not 2017486459

    1. Hey John. GOTV plus is now 920 shillings a month. You can see how much you are supposed to pay by dialing *423# and following the prompts. Ensure your decoder is on while paying for an automatic reset. If after paying the balance you are still having the e-16 error, just comment below and I'll request them to reset your account.

    2. Anonymous says:

      Please reset 2015936897

      I've done all that

  23. Pls activate my decoder my iuc 2016910921 ,it has been awhile since I paid. My account information is missing. My payment via mepesa is not going through

  24. Can you please reset my decoder 2017762740. I've paid 850 twice and its still bringing the E16 error code!

  25. Anonymous says:

    Please reset my decorder iuc no.2017451040.I have 850 and its still showing the E16 error code.I have tried to clear it but failed

  26. Anonymous says:

    Please reset my decorder iuc no:4623926659

  27. connect my decoder iuc number 2016856070. i paid but havent been connected yet.

  28. Please reset my decoder, I have paid 470 my iuc number is 2017092065 please don't make me suffer thus much and regret. Thank you

  29. What's happening..i have some channels and others you have disconnected..yet I have paid full subscription
    IUC NO.2016144226

  30. What's have I have some channels and others you have disconnected yet I have paid full subscription
    IUC NO.2016144226

  31. Kindly reset 4623472530
    Paid 700

  32. Kindly reset my go tv my IUC No. is 4623382982 have paid 699.

  33. Anonymous says:

    Heya i am for the first time here. I found this board and I find It
    truly useful & it helped me out much. I hope to give something back and aid others like you aided me.

  34. I paid for gotv plus but not all came I contacted them and nothing happened after what they said pleaz check icu 2017310269

  35. I paid for gotv plus but not all came I contacted them and nothing happened after what they said pleaz check icu 2017310269

  36. 3m
    please i request you to upgrade / activate my gotv i payed ksh849 and i had a balance in my credit card so kindly help me in this. (E32) MY ACCOUNT NUMBER 4623061274

  37. I pay my govt now I can't use it am very disappointed with this thing called hotv

  38. Anonymous says:

    Kindly reset my gotv UCI number 2017840982

  39. Boniface mwangi says:

    please activate my decoder 7026578448

  40. kindly reset my decoder IUC no 2016918337 i paid 849 but am watching few channels less than i subscribed

  41. george kireu says:

    kindly reset my decoder IUC no 2016918337 paid 849 but watching less channels than i subscribed

  42. anne harman says:

    hi,am anne harman from Nairobi..kindly reset my decoder icu number 7026590673 paid 500,,want you to subscribe to that package amount

  43. kindly reset and upgrade my decoder. IUC 7013554990


    Kindly reset my account 2018511083.i have paid 499/=

  45. Stephen murunga says:

    please reset my decoder 2016128235 I have already paid

  46. Faustino Bwisa says:

    Please check my IUC 2018794583 I’ve paid 750 and on 10th March and am seeing any channel am Bwisa Faustino

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