78 thoughts on “DSTV Contacts | DSTV Kenya Customer Care Contacts | Contact DSTV

  1. Alfred Amara says:

    Hey Gotv, I just subscribed for Gotv plus, but my subriction ain't activated for Gotv plus but rather the lower one. How do I contact and talk to a customer care directly. Help to upgrade to Gotv plus please.

    1. You can contact them through one of these contacts. I have never had any success with the phone numbers, but the social media accounts like facebook and twitter are just as effective. You will be sorted in no time. Good luck.

  2. Kindly help reverse a transaction that went to your customer care line 0711066555. It was meant to pay for payment of a package.

    1. Hey Dennis, I think the best thing would be to contact DSTV directly since they'll need the payment and other of your details.

  3. Kindly sort out your customer satisfaction. Why do you keep on disconnecting my account yet I've already paid. 3 interruptions within a spell of two months is unacceptable! I can't keep on calling your offices for a reconnection! Keep up with the times! 0733934831

  4. Anonymous says:

    Hey go tv you caled me seven times during december and you told me there was un offer to pay december nd watch january for free, i paid nd now uve desconected, never cal me again for your stupid ofer 21737612

  5. I believe you have never improved your services you can't keep a customer for an hour waiting we have others things to do. I will be visiting you soon

  6. Hi I am moving to a new house in Komarock how do I get in touch with an accredited installer to help me move my dish

    1. Hey Jaymostrecently, kindly visit Superwave Aerials,Komarock,opposite Nyama Villa Pub -0722-616504 for assistance.

    2. Anonymous says:

      I can't watch news yet av paid the so called bill dstv people come on

  7. I paid one week ago.still not connected am still on free to air channels.tried given contacts but can't just go through.veryfrustrating

  8. my decoder has a mail pop-up msg that won't clear, please help. IUC 2004319083. Kindly give me a number I can get hold of an operator

  9. Hello.I paid for the dstv access subscription two days ago and until now it hasn't been activated. What's the problem?

  10. How can i contact directly with dstv correspondents because i need to have dstv to my business premises

  11. hallo dstv, i am not able to view any other channel apart from dish. the rest of the channels are all lost they are not being displayed on the screen. please help

  12. Since yesterday I have been unable to view chanels. I called customer service today morning and it was sorted. The same thing is happening now , no channel is showing! Your lines are not going through! This is so frustrating. Please assist. Account 50992450

  13. How do not air at least one UEFA Match on compact plus. I have been a long time defender and customer but I am now giving up. I think we go Nigerian way.

  14. i have been trying to clear error code 16 after paying for subscription since yesterday and it not working my smart box no. is 2017727014

  15. I downgraded my DSTV package from compact to access then paid yesterday but there is only one channel..when will activation be done?account number:41844050-kenya.
    Tried calling customer service but the phone is busyik

  16. Hi I paid for DSTV yesterday as it was expiring today. Apparently am offline. This is not the first time this is happening. What's up with your systems?

    Please can someone assist us????

  17. Anonymous says:

    Been trying to clear the E16 error by sending a message to 22688 but every time i do so they simply say my device cannot be cleared!
    What am i supposed to do? My IUC no is 2014231855 under the name Susan Maina.

  18. Anonymous says:

    last month i paid gotv to the wrong account and it was corrected, but they did a transfer to my account, an yet to receive a confirmation from you coz my bill is due.

  19. My TV is not working I paid 1,200 iuc number 2017838917 what may be the problem claiming I clear error still not working????!

  20. Discovery family which is channel 50 has changed drastically in terms of it's content. Most of those documentaries that covered certain subjects and were interesting are no longer there….Like those on navy seals training- Meeting the cut. I think you have watered down the content of that channel even after increasing the monthly payment to Ksh 920.

  21. need assistance I recently upgraded to the hd decoder 4days ago n currently it isn't showing. Only shows that my account maybe suspended

  22. Please am trying to get channels after paying my subscription but all in vain your lines cant go thru. What should i do m'y card number 42793961485. Please help me out

  23. Hey. My renewal is usually on 7th however today 5th you disconnected me. I paid at 7.22am but upto now you have not activated my channels. Account no 29197173

  24. Please am trying to contact you via both your contacts. Not going through..

  25. Anonymous says:

    My account was disconnected yet I paid on 21st July 2016. I cannot get through to customer care been calling the whole day what is happening? Please

  26. I have lost all my channels except dish 😏and can't seem to get through to customer care.. So frustrating! What's going on?

  27. Just sick and tired of you guys!visited your office at Tmall due to disconnections for the past 3weeks and a have paid l!!!!!!!Every time am told by the staff the higher office has to be contacted I wonder where this higher office is!can you satisfy your customers please!!!!'n

  28. Anonymous says:

    HOW DO YOU HOLD SOMEONE FOR 50 MINS….

  29. Guys i paid for my Gotv subscription in the morning….up to this hour i havent been reconnected….whats happening….

    KHB2FTHCMM Confirmed. Ksh1,000.00 sent to GO TV for account 2017751725 on 11/8/16 at 1:49 PM New M-PESA balance is Ksh5,154.15. Hakikisha! To stop any wrong transaction type 1 and send.

    My contact 0722504358

  30. Anonymous says:

    HI MY NAME IS TITO,I PAID FOR MY GO TV AND TILL NOW IS DEACTIVATED, IS THERE ANY NO ONE CAN REACH YOUR CUSTOMER CARE?

  31. Hey my dstv is disconnected and i just paid on 12th of this month…can you try reconnecting it…
    Account number-28823345

  32. Anonymous says:

    is it true that if you introduce a client you can get free monthly subscription

  33. Anonymous says:

    Am very disappointed for your poor serviceservice paid three days ago and you have not managed to connect me. Kindly return my money and I want to let you know have not used your services your agents wasted my two days explaining and sorting me outo if which they didn't know what they were doing only to mess me up .. employ technical people who have knowledge of the services. Please return my money for it don't need your services anymore

  34. Anonymous says:

    I just renewed my account yesterday by paying through mpesa .My account number is 1027692275 so why do keep getting notices like your account has been suspended …and this program is not available in your country for Zee world ie 166

  35. Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.

  36. Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.

  37. My account 10294683411 have been trying to change to premium Asian since 23rd Nov 2016. Reference number is 2693431.
    Almost a month with no assistance

    Pushpender Singh
    0718615458

  38. Am really disappointed with Dstv and that's why I kept off for a couple of months,recently I paid and my account 1020787300 has being switched, of late multi choice is pathetic

  39. Anonymous says:

    Plz do you have any contact person in embakasi

  40. Anonymous says:

    Kindly clear the code error on my tv IUC no 2014227871.payment done through mpesa

  41. Why have you disconnected my dstv and I paid for this month's subscription on 29th May? Smart card number 4282231446

  42. I paid for my monthly subscription via mpesa, unfortunately when I called Multichoice the woman who received my call was very rude! That has prompted me to seek alternative such services provider.

  43. I was paying for my DSTv subscription via mpesa No. 0722984889 unfortunately I keyed in one wrong digit for my account, when I call the office, the woman on the other side was not helpful at all,the way she spoke is as if she was extending her domestic war to me.

  44. Am a Gotv client IUC 2016004156.I paid the monthly subscription at 12noon on Wednesday expecting immediate reconnection. I talked to two courteous individuals who promised immediate reconnection.it is now 21.26 am still waiting. Kindly reconnect me immediately. I feel cheated.

  45. IUC 2016004156.am still waiting for reconnection after payment at 12.30 on Wednesday. This despite being promised twice that I would be reconnected in due course. I feel cheated.

  46. Am a Gotv client IUC 2016004156.I paid the monthly subscription at 12noon on Wednesday expecting immediate reconnection. I talked to two courteous individuals who promised immediate reconnection.it is now 21.26 am still waiting. Kindly reconnect me immediately. I feel cheated.

  47. Dear DSTV. yesterday i called your office four times from Prime Bank Ltd requesting you to send a technical person to come check the DSTV because the signal was showing 0%. No response from you. today i called again twice and haven't heard from you. This shows poor customer service from your end.

  48. I called your office 7 times yesterday and today from Prime Bank Ltd so that you would send your technical team to come check the signal because the TV has not been working and haven't got any response from you. Kindly advice why???

  49. Anonymous says:

    My smartcard no is 1031408557 can u send my payment for this month tried calling l can't get through

  50. Anonymous says:

    Hi, I need proforma invoices for A/C 36915209,36915808 and 36916400 to enable processing the payment for annual subscription. 0722774951.

    regards

  51. Since Saturday, i have spoken to 4 DSTV consultants to help me with signal problems. It has all been promises of sending an installer and upto now nothing has happened. I am planning not to renew my suscription when it expires

  52. Boniface munala says:

    Hello,
    What do I do if my decoder is not powering on and the adaptor is okay?

  53. Anonymous says:

    Please, i made my monthly payment yet im still disconnected. decoder is 2015968889, phone number is 0727003204. your lines arent going through. this is frustrating!

  54. Anonymous says:

    My DSTV has been disconnected for a long time. How do I re-activate it, how much am I supposed to pay to be re-connected.

  55. Anonymous says:

    My DSTV has been disconnected for a long time and I need to reconnect. Kindly direct me on how to reconnect. How much am I supposed to pay?

  56. I made payments on Tuesday to account number 4282225172 and I’m not connected just yet I I’m really disappointed

  57. I moved to a new house and after reconnecting my dish,it only worked for three days and now it keeps displaying "searching for signal" number of bouquets is 0, public operators 0. What could be the problem and possible remedy?

  58. Hi I paid for my day subscription in advance and it is connected.smart card 7018270994

  59. I made payment for my dstv smartcard number 10208061175 but my account still reads "suspended"; zero. Your customer care line is disconnecting me sayin I should pay…I didn't even get to talk to any customer care agent.

  60. Hello i Just paid for my 950 subscription and am being told to pay another 775….and i dont remember upgrading at any time . Kindly assist

  61. Dstv,
    You started well by alluring clients by providing champions league matches on dstv compact for 3,200, you’ve now been taking away some channels silently away from us and now trying to convince us to upgrade band watch matches like Liverpool vs Bayer, matches that before you used transmit on compact, that we were sure we were going to watch on compact. Your now pushing us to watch channels using fibre. You need to do something to return our confidence back to dstv, feeling tricked as a customer of Multichoice.
    Have a blessed week.

  62. stephen mutiso says:

    my card is 4282225687. why does dstv keep that phone no that cant even connect. its such a disrespect to customers. I paid and when i try to clear the error am told my account is suspended and i need to call dstv. I’ve kept calling a no that doesnt connect. Its not the first time. call it poor service at its best!

  63. Benedict Olunga says:

    Hello customer care,I just upgraded to Gotv max but am yet to receive feedback and my set ain’t activated yet,my iuc No is 2017732076.please act promptly.
    Kind regards

  64. My account 42639704537 payments are ksh950 but I can only watch only local channels. Is it new few packages for 950????

  65. hi, please send me a Nakuru contact. thanks.

  66. Hi there am an IT student at the Sigalagala National Polytechnic and I would like to get an attachment in your office. I will appreciate your feedback my phone number is 0728987631

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