Monday, April 11, 2016

How to Report Power Outage to KPLC Via SMS

Many businesses in Kenya have embraced social media as a way of connecting to their customers as well as attending to their queries and questions. KPLC is one such company. We all know that you can report power outage through calling, via Twitter or even facebook. But did you know that you can do the same by  simply texting?

All you need to do is send Stima#AccountNo#Description of Outage to 95551.

e.g. Stima#123456789#No power since yesterday.

You will receive a message with a reference number under which your complaint has been booked. This makes it easier for you to follow up on the progress of your case.

This service comes in handy when you do not have data bundles to contact them via social media accounts or when you just don't want to spend your hard earned cash calling their numbers.

There's no reason why you should stay in darkness. Have a bright day.

12 comments:

  1. Thanks for the info, it was helpful.

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  2. Thanks for the info, it was helpful.

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  3. Kplc you are such an embarrassment! Power outage for a whole day no response surely? Monopoly will hill you

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  4. How can you be notified of a power outage and you don't do or say anything for a whole 26 hrs and counting!!

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  5. How can you be notified of a power outage and you don't do or say anything for a whole 26 hrs and counting!!

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  6. How do you follow up on the power outage

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  7. It's sad tha a big company like Kenya power is using non functioning website.
    What a shame!

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  8. It is really unfortunate that you don't respond to any comments. We have a transformer at Darajambili, Maseno which switches off at the slightest whiff of rain. This is after our earlier transformer exploded and replaced. However, the alleged new transformer has not lived to our expectations.It goes off at any time especially during this rainy period while other nearby transformers are working. Can you tell exactly what is wrong. Or is it overloaded?

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  9. 3 days no power despite numerous phone calls with fake promises.

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