Thursday, June 4, 2015

KPLC Contacts: Kenya Power Customer Care

Whether you want to check your monthly Kenya Power and Lighting Company Bill, want to report a power outage, or simply query your bill, you might want to contact KPLC at one point or another. The company's social media presence eases the relationship between the company and its customers. It has never been easier to have your questions and queries answered.

If you would like to contact Kenya Power Customer care, here are the KPLC Kenya contacts:
KPLC Kenya Contacts

Kenya Power and Lighting Company (KPLC) Phone Contacts

Use these numbers to call:

95551
0703070707
0732170170
020-3201680
+254203287000
+254203287000
0711 031 000
Or send an email to customercare@kplc.co.ke
 


Kenya Power and Lighting Company (KPLC) Website
Visit the Kenya Power and Lighting Company (KPLC) website through the link.


Kenya Power and Lighting Company (KPLC) Facebook Contacts
You can reach them though their Facebook page by following this link.


Kenya Power and Lighting Company (KPLC) Twitter Contacts
Another way of contacting  customer care is by sending a tweet through their twitter handle @KenyaPower_Care


Kenya Power and Lighting Company (KPLC) Physical Address

Stima Plaza 
Kolobot Road, Parklands 
Nairobi 
Nairobi Municipality

Polite Disclaimer: I am not KPLC, nether am I affiliated with the service provider in any way. I'm just a blogger out to give information that Kenyans search for on a daily basis. Kindly use the numbers and links above to communicate with the company directly. That said, I'd love it if you liked my facebook page Modern Mom Kenya or followed me on Twitter. Stay Blessed.

91 comments:

  1. hellow,, whats hapening with my meters secured since April A/C no. 5557495-01
    5631445-01
    5633488-01
    All processed paid for but whenever I visit Bungoma Office they tell me the contractor has been given to come and fix them.
    How long does it take for the contractor to locate my premises and how long does it take to fix the separation meters?
    or is this a way of forcing for bribes??
    Desparate client.

    ReplyDelete
    Replies
    1. I've contacted Kenya Power on your behalf. I'll tell you what they say.

      Delete
    2. Here's what KPLC had to say... Kindly assist us with your application reference number for us to advice you.

      Delete
    3. Why is it that even after i made my payments of 32,500 for new application 3 months ago until now i have not been connected to power, every day am tossed from one office to another. this is not the way to treat your customers. My Ref No. E21132015092073. Phone No. 0720353234.

      Please advice me on how i can address my complain to CEO - KPLC, CS-ENERGY or The Board - KPLC

      THANK YOU

      Delete
  2. what I was given are the above reference numbers.. nothing more so i just keep waiting helplessly.

    ReplyDelete
    Replies
    1. They insist that you provide the application reference number. See whether you can get it Deo.

      Delete
  3. Good Evening. My meter no 01451166886 komarock mbuyu court hse 284 is fulty as every 2 to 3 days I have to load 500sh I called KPLC On Friday and was promised the meter would be changed by Saturday or Monday 30th Nov. Kindly advice me as I currently don't have other source of light like solar

    ReplyDelete
    Replies
    1. I've requested KPLC to sort you out. Let's hope they do.

      Delete
  4. We have been having a power outage since yesterday at 8pm until now. My meter number is 22119787442

    ReplyDelete
  5. basing on what was on todays news, that connection fees to reduce, how long will it take for us to benefit,I have heard of what is called quotation, how long does it take to be processed. Those who are beyond 600m how much do they pay to be connected.

    ReplyDelete
    Replies
    1. I honestly have no idea. You might need to contact KPLC for that one.

      Delete
  6. Hi, hv tried to call all emergency line today with no one to answer. we hv a problem with some line at zimmerman near powerstar suppermarket. Our line is on and off

    ReplyDelete
  7. This service of yours is totally irrelevant and isn't adding any value to clients inquiry.
    This is a mere mockery of the highest degree. You better close it since their is no difference with engedging your corrupted staff in the ground to assist rather than complaining in this platform n no solution can be concluded.

    ReplyDelete
    Replies
    1. Deo, what is irrelevant? My attempt to give readers contacts so they can have their issues sorted out or my attempt to help them out.

      First, I am not KPLC and I'm not associated with them in any way. I'm just a humble blogger who feels kenyans pain in dealing with the service providers and does the little or much I can to help. Even if it is just listing the contact details so you can use the one most applicable to you.

      Second, I already contacted KPLC on your behalf, they said that they needed your application reference number. I told you so and you were unable to provide.

      I suggest you use one of the contacts listed in this post to follow up on your query with KPLC directly. Have a lovely day and thanks so much for stopping by.

      Delete
  8. Please help me understand when power was installed at our home, av been paying the bill through e-bill since none of the KPLC workers did come to read the metre. But it was last month wen one of them came and read and I have been emailed the bill of 33,714.04 which am supposed to pay by 24/12/2015. Please help me understand why that amount? Have they changed the system of billing or what is not happening because am disturbed with the whole issue. A/C No. 4284493-0

    ReplyDelete
    Replies
    1. Hey Dafi,

      Kindly contact KPLC though one of the means stated in this post. I pray that your issue gets resolved.

      Delete
  9. "Problem with token delivery" that's what I get after paying 840 shillings...please help a/c number14106178917

    ReplyDelete
  10. I don't understand that token thing this is daylight robbery.
    Where I have been staying my monthly bill used to be between 400-600 shillings.
    now am spending Kshs 500 per week since dec 2015 meter no 14239665830. can I be informed what is the basis of that consumption.

    ReplyDelete
    Replies
    1. Here you are again Deo Otia. Looks like you were finally connected! I'm glad.

      Kindly read this post to see how you can reduce your monthly power consumption or contact KPLC for explanation on the tokens.

      Delete
    2. What is the matter with this? I have just moved into a new HSE MTR no. 01450421977. I buy token for ksh.200 and tells me to add ksh.1366 so as to get credit.I interprete it is the standing charges left unpaid by former tenant,so I add ksh.1400 hoping to have the balance as credit.

      They tell me it is not enough I add ksh.166!!How? I add ksh.250 so that it is more. They tell me ksh.250 is not enough I add ksh.1316!!!How does this come??

      Their 'customer care numbers' is just fraud! Nobody picks but consumes airtime.

      Heeeeelp!

      Delete
  11. Mtr no 14105468335...bought tokens for 800 shilings on 2nd December and didnt recieve token number till now. Kindly assist.

    ReplyDelete
    Replies
    1. Kindly contact KPLC through one of the methods listed above and they should be able to help. You'll need to provide the payment details.

      Delete
    2. No power in Komarocks and kayole.

      Delete
  12. not at all. this was an old house and a client moved out. I just came in in Dec but with this post paid issue.. Its extorting my pocket. what I have is basically what i have been having in my previous residence my bill have never gone beyond Kshs. 600 pm. How comes this month and almost for a week I have not been around and the bill still goes to Kshs. 500 for 43 token which dont last for 2 weeks even?

    ReplyDelete
    Replies
    1. That's why I'm telling you the best people to contact are KPLC themselves if you feel you are being robbed. You got 43 units for Ksh. 500? I would consider that lucky. I bought tokens last week and for Ksh. 1000, I got 54 units!

      My point is, I'm a KPLC customer just like yourself. I can't even relate with your situation since I'm used to paying up to 2,300/= a month. 1,400/= on a good month.

      Delete
  13. hi am from busia county have applied for power three times ,for them to tell me that it has expired why? MY CONNECTION to the grid is just two posts from my neighbour where power is . there are tell me to pay quation which is not mine of 179 000,two posts plus wire a two face connection how much does it cost? am at water supply suo khurale next to tom chadema .for three years with out power my id number is 13706325 tel no 0721601115 and o7o7 779143, 0707485587 am waiting.

    ReplyDelete
  14. THANK YOU THANK YOU THANK YOU Modern Mom.
    Very thoughtful...
    Happy 2016 of renewed blessings.

    ReplyDelete
    Replies
    1. Thank you Raquel. Wishing you a prosperous year.

      Delete
  15. Hello kplc? what is happening with my site in embassies (Kayle) plot no B4-144 no power is now one week they come they sit under the transformer ikifika idol they go without doing anything ref no 2737367 or meter no 14104221305 plz wanahitaji Hongo ama mini? Ask 4 me

    ReplyDelete
  16. Hello am Francis from nairobi kayole having a problem of not having power in my house as anther 39 plot we had a ref no which is 2437367 account no 14104221305 near imara primary sch ad no help since 1ad a half week imagine ask 4 me why do they want with us

    ReplyDelete
  17. Hello, my name is Mike I am at 25 Parklands road, that is, next to Mayfair suits. We have not had power in the whole building since the night of 19th January, 2016. kindly assist

    ReplyDelete
    Replies
    1. Hey mike, Kindly give me your account number.

      Delete
  18. Kplc what is happening to some of the lines in roysambu we dont have power for the last week

    ReplyDelete
  19. Please help.We have complained of power outage but little hope of getting power:(

    ReplyDelete
  20. is that govement project still going on for instolattion of power,,at 35k..?

    ReplyDelete
  21. how can i view my kplc bills with VAT details online

    ReplyDelete
  22. Hello am from kidogo basi in mombasa.we don't have power since on Tuesday.we have the power people they said they will come but until today they have never come.please help

    ReplyDelete
  23. since early last year, I complained about a falling line which is leaning on my house which according to me sounds very dangerous. early this year I forwarded photos of the situation but nobody is bothering whom do I turn to hope kplc are not waiting for a disaster to happen. Location Barrack Estate Kisii Area Thika.

    ReplyDelete
  24. whom can I turn to after making several complains of a hanging live lines over my hse and nobody bothering since last year?am @ kisii Barracks thika

    ReplyDelete
  25. hey,,,some individuals calling themselves kplc engineers keep on tampering with the meter boxes removing the fuse by 1st of every month are they your genuine reps coz they threaten not to return the cut-outs before they be given chai..m afraid they may cause havoc how can they switch the power off while the balance is less than ksh.200 and on 1st.

    ReplyDelete
  26. METER NO 01450091515 - MUMNET INVESTMENTS LTD - RECEIPT NO PDSLOVS18540197 OF 1 MARCH 2016

    I wish to lodge my complaint as follows:

    On 1 March 2016, I paid Kshs 2,000 for topping my
    Electricity Meter No 01450091515 but to my entire
    dismay given 11.9 units. An amount of Kshs 1,650
    was deducted under remarks 'Total Monthly FC ex
    Tax'. FOR THE EASE OF REFERENCE, A COPY
    OF CASH RECEIPT IS HEREWITH ATTACHED.

    This has come as complete surprise as this charge
    is NEVER seen before. Accordingly to the local
    press reports, KPLC is reducing the electricity bills
    hence on the downward trend.

    Please clarify this matter most urgently as none of
    these charges are levied on customers before. This
    is the first time such deduction is done on purchase
    of units.

    Failure to resolve this matter expeditiously shall
    compel me to resort to local press and legal advice
    as it is quite frustrating as no proper explanation
    is advanced by MUMNET INVESTMENTS LTD.

    Whilst this matter is being resolved, I shall abstain
    from using MUMNET services until further notice.

    You have reach me on my Mobile No 0733783733.

    Kind regards.

    Dr U Dave

    ReplyDelete
  27. Hi. Im from Kiserian. We have not had electricity since monday. Account number 2274305-01 Plot number 15009 Kiserian. So, we called the emergency guys today morning and power was restored around noon today. Only to disconnect again at 6.30 up to now. the number we are trying to call 0723963839 belongs to the rongai offices. instead of picking up they disconnect. Why? its an emergency number..Please help us... my girl has been on punishment this whole week due to not doing her homework on time.. its distressing.They are not picking numbers... they are not replying tweets or facebook... please please help us.

    ReplyDelete
  28. who is responsible for our losses whereby power burns everything in house? its 3 days now and no one picks customer care numbers? No power for the past 3 days!

    ReplyDelete
  29. hey am from safaripark view could you please help me to trace the meter number of the token meter whose serial number is 04226025320 along safari park view estate.
    thanks

    ReplyDelete
  30. My name is vitalis I have approached both Kisumu and ugunja offices to connect us with power since march 2013. Note we have a transformer REF. TX-54869 which is within 600metres radius and I have over 71 applicants who most of them have reference nos.

    ReplyDelete
  31. Hallo my names are juma khamis..just paid my prepaid accout 14251785805.. but was replied that the account was not activated please assist

    ReplyDelete
  32. I HAVE PAID FOR A TOKEN ON THIS METER NO 01451218521 BUT THEZ NO MESSAGE TO CONFIRM THE UNITS

    ReplyDelete
  33. We as residents of chabera market located in homabay county we have been experiencing power black out for quite some months off and on due to overloaded transformer we have more than 14 posh mills so 1 or 2 phases or line goes off or make transformer fuse to blow please add us another transformer thanks

    ReplyDelete
  34. We've been without lights at Bumala town in Busia county for 3 days now. Please sort us out.

    ReplyDelete
  35. We've been without lights at Bumala town in Busia county for 3 days now. Please sort us out.

    ReplyDelete
  36. Hi, I bought token worth kSh 4000 at around 1345 hrs and up to now I have not received my token sms for meter no. 04226573600. Kindly assist I am currently without electricity

    ReplyDelete
  37. I am Virginia a resident of Kasarani my account number is 3095949-01
    Please assist our power has been fluctuating since today morning it comes on and off and when it comes its completely dim.

    ReplyDelete
  38. I did an online application for registration on 4 June, 2015. To date i still dont have power in my house. Ref No. 20150604050-548E7. Kindly assist.

    ReplyDelete
  39. What is the problem with people paying for token but not getting tokens? I now experience the same. MTR no. 14106513618. How quickly can I get this fixed up?

    ReplyDelete
  40. Please help...bought tokens but inatead of being given the token number, am being told there is a problem with token generation.what shoul i do?? Meter no is 14106626626

    ReplyDelete
  41. PLEASE HELP...ACCOUNT NO IS 2032784-.01
    CONSUM PERIOD 19.2.2016 TO 16.3.2016
    METER READING 29249 TO 29399
    THAT IS IN ORDER......

    CONSUM PERIOD 16.3.2016 TO 26.4.2016
    METER READING 29399 TO 30185
    AS TODAY 29.4.2016 MY METER READING IS 29581
    WHAT A BLUNDER..........WHO CAN ASSIT ME PLEASE?

    ReplyDelete
    Replies
    1. Hi, I am Washington,i want to apply token agent machine, please assist me know the procedure.
      contact no. : 0700519113

      Delete
  42. Please help. My token meter needs to be activated. I buy token via Mpesa and get error message from KPLC saying invalid. I went to Nakuru today and they told me I wait for a message. Upto now it's not active. meter number is 37165240229

    ReplyDelete
  43. I bought token via Mpesa on 1st May and No message came back. My meter no. 04226566653
    Kindly assist

    ReplyDelete
  44. Hi..I have paid my bill via mpesa on wednesday..I have got a confirmation message from Mpesa and Kenya power saying they have credited my account...but my account is still outstanding as they have not credited my account until today..Kindly assist

    ReplyDelete
  45. We have some power issues in my estate its only 5 houses affected the rest have power we have tried to contact kplc but they are not picking up please assist,,i live in umoja one J estate

    ReplyDelete
  46. Stima#2394313#No power in the house from yesterday

    ReplyDelete
  47. Hey, I want a new connection of power in my Dad's plot... I have visited a Kplc Branch at Ongata Rongai They've told me its 24,000 i find that to be veery expensive and just heard that the connection fee was dropped to 15,000 is there a way i canbe helped in such a situation???

    ReplyDelete
  48. Hi, I am cynthia from mwingi-tseikuru bought token worth kSh 700/- on 02.04.2016 and i received my token sms for meter no.37150663039 . Kindly assist I am currently using a top up of 100/- which i did after failing.

    ReplyDelete
  49. hey....my meter tripped and i want to know how can i reset it. its showing a sad face and a sign of an incomplete circuit and it is also flashing red. please HELP!!!!

    ReplyDelete
  50. Hi, i need your assistance with my prepaid meter i have paid more than ksh 2000 for the last two weeks and am getting a message to add a certain amount and if i do am told that token generation has failed. i have also tried to reach kplc through phone but in vain. my prepaid meter is 04214752927

    ReplyDelete
  51. How know earth can I spend kshs 4500 to buy token and I get only 41.1??????.. I need help @ ruaraka

    ReplyDelete
  52. What's happening with the conversion of money to units I have topped kshs 250 but only to get 3 units while my friend has topped 400 and got 32 units....what might be the problem

    Kindly check for me MTR no. 14251728045
    I will be so happy if assisted

    ReplyDelete
  53. What's happening with the conversion of money to units I have topped kshs 250 but only to get 3 units while my friend has topped 400 and got 32 units....what might be the problem

    Kindly check for me MTR no. 14251728045
    I will be so happy if assisted

    ReplyDelete
  54. hae am david its almost one year since i paid electricity and yet avnt got power ref E21132015090863

    ReplyDelete
  55. have paid electricity now its almost one year yet avent get power in mae hme whats wrong refrence is E21132015090863

    ReplyDelete
    Replies
    1. Please contact K{LC directly using one of the means listed in this post.

      Delete
  56. Hi, just had a prepaid meter fitted but the power never came on though I loaded the token. Do I need some sort of other activation for the transition from a postpaid meter?
    Mtr No. 37164610620

    ReplyDelete
  57. seriously what kind of institution do u guys operate on???? our transformer was stolen and its now one week and no one from kplc seems to bother are u employed or are u guys doing charity work for kenyans its good we understand ur status (BCM OR C14 nakuru)

    ReplyDelete
    Replies
    1. Have you reported the theft to KPLC. If yes, what is the reference number. In my opinion KPLC is one institution with the best customer care.All my queries are dealt with pretty fast.

      Delete
  58. Hi just paid for my prepaid meter but have not received the digits what's going on.

    ReplyDelete
  59. Hi, am from Kayole 1, there has been a problem with our line since last week, hakuna lights hata kidogo, pliiz help, my Meyer No is 37168339457,thank you

    ReplyDelete
  60. Account Number 0063945 - 01
    Dear Sir or Madam,
    We hereby dispute the bill of KES 55,170.00 imposed for July 2016.

    The house that belongs to my 80 year old Mother has been unoccupied since December last year.

    You are kindly requested to look into this as a matter of urgency so that the Electricity is not disconnected for non-payment.

    I can be contacted on 0722 786666 should you require further clarification.

    Yours sincerely
    --

    ReplyDelete
  61. I have checked my tenant's KPLC statement on Ebill and it shows he owes Shs 57,700 in power bill. His account number is 447832.He however claims his bill is only Shs 12,000. I've previously written to KPLC to disconnect his power, but there has been no action. This same tenant has not paid my rents for 6 months and I'm forced to evict him from my house. What remedy do I have with respect to the outstanding electricity bill?

    ReplyDelete
  62. Hallo .. When the tokens run out is there fee charges when you buy other tokens after
    disconnection??

    ReplyDelete
    Replies
    1. No. There is no fee for re-connection.

      Delete
  63. Hello, I share a token with other three tenants, we buy tokens at randon how can i get the statement to know if the others have topped up?

    ReplyDelete
  64. Hello,i called customer care just some minutes ago explaining to her we dont have lights since yesterday at south b balozi area to be precise roverpark apartments and instead of giving me a response she hangs up?????Seriously i am very very very disappointed and totally pissed off.kindly improve on your customer relations i just needed help was that too diificult ??????

    ReplyDelete
  65. In nchiru market in Meru,lights go off whenever it rains.can i please get a customer care number which unfortunately is not supplied in their website.in this age of mobile phones they should be having one.please help.

    ReplyDelete
  66. I applied for new connection last year September, did the wiring and KPLC employees come and inspected the work and told me to wait for quotation in one months time, but up to now it's one year twow months and have not even recieved a quotation, kwani is it all this difficult to get connected in this Kenya of ours. My application number is E22412015090541. Can you let me know what the problem could be.

    Regards.

    ReplyDelete