Monday, April 13, 2015

How to Complete eCitizen Portal Application/Registration

 The ecitizen portal is what I like to call the home of convenience. For years, the government offices have been notorious for slow service delivery and frustrations. But not anymore.

In this digital era, things are becoming easier and easier y the day. Remember when you had to queue for hours at KRA offices just to renew your license?

ECitizen portal bring several services to your house or office; Justice, transport, lands and housing as well as the immigration department.
eCitizen Portal

Do you need to renew your license or book for a driving test? ECitizen portal has got you covered. Do you need to register a business name, apply for a passport or do a land search? E-portal has got you covered as well. You make the payments through the mobile phone and you can download the forms and the relevant documents from your computer.

Registration is free and easy. All you need is your ID card number, mobile phone number and a soft copy of your recent passport photo.
  1. Visit https://www.ecitizen.go.ke/ and enter your ID Number and your first name then click verify
  2. Enter your email address, the password you'd like to use, agree to the terms and press 'Continue'
  3. A confirmation email will be sent to your email address. Click on the link provided to activate your account
  4. Enter your mobile phone number and click on 'Send Verification Code'. Enter the code you receive on your phone and click on 'Verify'
  5. Upload your recent passport photo and press 'Continue'
  6. You will now be directed to the eCitizen portal dashboard where you can select that service that you need to access from the government departments.

54 comments:

  1. Hi my ID no is 10422893 i tried to open an account so i could access services but i could complete the process the gmail could not open my e-mail saying it does not recongnise my address so trying to open another account it says my ID has already being used kindly need assistance i'm in Bungoma county

    ReplyDelete
    Replies
    1. Kindly send an email to support@ecitizen.go.ke for advice on what to do next.

      Delete
  2. pliz help, my email is vincentchegero@yahoo.com. i forgot my e-citizen password.

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    Replies
    1. There should be an 'I forgot my password' link', no?

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  3. KINDLY help me get my ecitizen account ID33071409

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  4. hi. i"m trying to renew my driving licence but when i reach the apply stage am getting a message saying "failed that i dont have any details in my account|"

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  5. I'm trying to register but it's saying: "Error! We cannot validate ID numbers at this time, please try again in a few minutes."
    Help?

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  6. i AM AT PAYMENT STAGE FOR MY PASSPORT , NOW , I DO NOT HAVE A BIRTH CERTIFICATE. SHOULD I PROCEED ON PAYING FOR MY PASSPORT VIA EITHER DEBIT CARD OR MPESA?

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  7. Hi am trying to enter my number for a verification SMS and it's not acknowledging the number what do i do

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  8. Hi I am trying to enter my number for a verification SMS and its not accepting its giving this error "Error! Error Sending SMS Message"

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  9. Hi i am trying to enter my number for a verification SMS and it is not acknowledging the number what do i do

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  10. I did the first process of entering ID number but am unable to get the verification email. Whats wrong???

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  11. And admn is just there sitting while "we" are waiting for responses...

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  12. Hi. Am trying to registar with e-citizen but its not recognising my id number. Keeps saying 'can not verify at this time'

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  13. I HAVE ALREADY CREATED MY ACCOUNT BUT DID NOT UPLOAD THE PROFILE PHOTO,I DON'T SEE THE OPTION OF UPLOADING A PHOTO NOW.

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  14. Hi I Am trying to register with e-citizen but I Am getting error stating that, My ID 4835204 has been used. My email account is josephtgichuhi17@gmail.com

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  15. After I enter my ID number it keeps telling me that it's not recognised and i should visit nyayo house..

    ReplyDelete
    Replies
    1. If it said you visit Nyayo House, then by all means do that.

      Delete
  16. Hi how can I upload an account photo after I already created the account??

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  17. Can i send my fiancee to pick up my passport from nyayo house?

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  18. Been waiting for my verification code the whole day. Is this normal?

    ReplyDelete
    Replies
    1. no its not normal..its supposed to come after few seconds

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  19. also waiting for a verification code since yesterday

    ReplyDelete
    Replies
    1. What did you do to finally get a verification code?

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  20. i have also been waiting for a verification code

    ReplyDelete
    Replies
    1. Did you receive the verification code email or have to get it through another method.

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  21. Kindly help me know how to put postal address in my ecitizen profile..Trying to fill but everytime recording an error

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  22. Error! We cannot validate ID numbers at this time, please try again in a few minutes.

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  23. Since yesterday I am getting this message Error! We cannot validate ID numbers at this time, please try again in a few minutes. How can I register as a new user on Ecitizen portal? Pls assist

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  24. I've been trying to get my phone number verified since last night, no dice yet. There should be a fallback step in case the phone number verification part fails since phone numbers can be discarded by users rather quickly. This section of creating the account shouldn't be keeping users from accessing important activities that have an impact on their lives.

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  25. what to do when the mobile verification code is not being sent

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  26. Good morning I applied for a Business permit I was issued a provisional permit but have not yet received the business permit for the year

    kindly advice

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  27. Kindly advise on how to delete unnecessary drafts from my applications page

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  28. i was trying to sign up with ecitizen account and i accidentally entered the wrong email thus difficult to verify it...how can i edit my email??

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  29. Error in exception handler...THIS THE MESSAGE AM GETTING AS I TRY TO REGISTER

    ReplyDelete
    Replies
    1. I'm getting the same method and have tried emailing but still have no assistance.

      Delete
  30. what do i do incase i am told my id number has already been used

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  31. I keep getting an error telling me to select a photo less than 2 MB when my photo is less than 1 MB in size. How can I fix this error?

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  32. I've created an account and waited since yesterday for an email (even checked spam folder) to verify email but I still haven't received it. If I select the resend button, this error is returned - Error in exception handler.

    ReplyDelete
  33. Hi. I'm trying to register as a Kenyan citizen as I need to urgently renew my Kenyan passport. It's saying my ID is already in use. What is happening here!?

    ReplyDelete
  34. Is there a problem with the mobile number verification service? I have been waiting for verification code since yesterday and my phone has been receiving sms from everyone apart from e-citizen. Is there a way around it?

    ReplyDelete
    Replies
    1. Same problem. No verification code received

      Delete
  35. Error! We cannot validate ID numbers at this time, please try again in a few minutes. This has been my problem for the past 6 hours

    ReplyDelete
  36. I TRIED TO REGISTER BUT NIKIFIKA PART YA KUWEKA FIRST NAME YA ID ITS LIKE IT DOESN'T RECOGNIZE..DO YOU NEED TO ACQUIRE THE NEW ID,S INODER TO CARRY OUT THIS EXERCISE?

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  37. Error! We cannot validate ID numbers at this time, please try again in a few minutes. This is the feedback am getting when i try to create an account.What could be the problem?????

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  38. Hi, during my registration i gave brianobago@gmail.com instead of brianobago962gmail.com .. I'm now very stuck because the link wasnt actually sent to my email account .Kindly I need help please. Thank you.

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  39. Hi! I entered my ID and my full name as mentioned in the national ID. It says " we cannot find a match for your ID number and name combination". Kindly guide.

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  40. Hi, I applied a birth certificate for my daughter but the approval is in queued status for the last four days. Help.

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  41. there is a mistake in 2nd paragraph
    'In this digital error' should be 'In this digital era'

    ReplyDelete