Sunday, January 4, 2015

How to Activate GOTV after Payment

If you have just paid for the monthly subscription and the decoder fails to reactivate automatically, this article will show you how to activate GOTV after payment. There are several ways to solve your problem. Try one or all to see he one that works for you.

Activate GOTV via message

Simply send 'Reset Your GOTV account number to 22688.

Activate GOTV Online

Visit Eazy GOTV online, log into your account using your surname and your account number. Go to 'Clear your error' dialogue box, select E16 and click on 'Reset device now'
Courtesy of GOTV

Activate GOTV via Phone

Simply dial *423# and follow the prompts

Request for Assistance from Customer care

If everything else fails, contact GOTV through their facebook page or Twitter Handle and request them to reset your decoder. You'll need to give them your GOTV account number.

77 comments:

  1. im happy on how the multichoice/go tv staff do their work especially on phone,they dont keep customers waiting with unnecessary music on line.i hope they will keep it up.

    ReplyDelete
  2. Kindly reset my iuc 2021728217 just made a deposit of ksh.600.

    ReplyDelete
  3. pliz am watchng less channels in my Gotv. i dnt av movies channel l i pay 850 per month.

    ReplyDelete
  4. Plse activate my decoder have paid 850 my icu no 2020884940

    ReplyDelete
  5. Pliz activate my decoder I've paid 599/ ICU no.2017533087

    ReplyDelete
  6. Activate my account please paid 599
    Icu 4624030633

    ReplyDelete
  7. activate my account please icu 2004401348

    ReplyDelete
  8. Activate my account please 4620906512

    ReplyDelete
  9. Kindly assist ICU 2017477216 E16 error

    ReplyDelete
  10. Reset. My gotv plus to gotv lite. Iuc 2017131550

    ReplyDelete
  11. Please reset my decorder 2017836558

    ReplyDelete
    Replies
    1. Here's what gotv had to say Francis... Do top up sh 27 for a quick fix. ^

      Delete
  12. paid 842 mpesa confirmation code KDP9LI8BPV. Not reflecting, my account still suspended Why??
    ICU 2015915795.

    ReplyDelete
  13. please reset my decoder 2107806967

    ReplyDelete
  14. I paid my Gotv decoder IUC 2016065245 via M-pesa Ksh 850 confirmation sms KDM7KPXHMF on 22/04/2016 at 1935hrs but up to now it's still disconnected! i have tried to contact customer care for reconnection but every time they said "a problem has occured while reseting your decoder" then the next thing is "goodbye try later" and consuming airtime.Am disapointed in GOTV Services!!

    ReplyDelete
  15. Kindly reset my decoder, IUC no. 2018928261

    ReplyDelete
  16. Reset my decoder iuc:4622411548

    ReplyDelete
  17. kindly reset my decoder ICU no. 4622893600

    ReplyDelete
  18. Please reset my decoder
    2017470114

    ReplyDelete
  19. please reset my ICU 2018611410 i paid 1600 yesterday

    ReplyDelete
  20. please reset ICU 2017488528 for gotv plus.Ihave paid ksh.949 but still not working.please help so that I don't waste money for nothing.
    Regards,
    patrick.

    ReplyDelete
  21. Kindly reset my ICU 2017828729

    ReplyDelete
  22. kindly please reset my decoder iuc 2016128032

    ReplyDelete
  23. Please activate my account iuc 2017357671.I paid ksh.2000

    ReplyDelete
  24. Kindly reset Iuc number 2016982370 my balance is zero

    ReplyDelete
  25. Kindly reset my decoder 2014249339

    ReplyDelete
  26. Kindly activate my decoder. IUC 2018606523

    ReplyDelete
  27. KINDLY UPGRADE MY DECODER FROM GOTV LITE TO GOTV PLUS
    IUC NUMBER 2016813658

    ReplyDelete
  28. Kindly reset my decoder iuc 2016942656

    ReplyDelete
  29. Reset my decorder ICU Number 2014145368

    ReplyDelete
  30. ...iuc no 2002968211 paid 650 yesterday but not working. Tell me why please.

    ReplyDelete
  31. please activate my decoder,iuc 20171888278 have paid ksh 850.TELL ME WHY PLEASE.

    ReplyDelete
    Replies
    1. That's because gotv plus is now 920 bob

      Delete
    2. Please reset my decorder..ICU 2018574171...if itz later than 30 mins it will be a police case

      Delete
  32. kindly reset my decorder 2017221622

    ReplyDelete
  33. paid ksh920.please activate. iuc 4623692029

    ReplyDelete
  34. Kindly reset Iuc 2022322500 pid 800

    ReplyDelete
  35. Please reset 4624068950 just paid, 920/- transaction code KGS0C2QJ4M

    ReplyDelete
  36. Kindly reset my account icy 2016811193 I have paid 555ksh

    ReplyDelete
  37. Hi. Kindly reset my account. I have topped up 520 shs as you had requested. 2015942326

    ReplyDelete
  38. reset my decoder from gotv plus to gotv lite please

    ReplyDelete
  39. reset my account iuc 4622814765

    ReplyDelete
  40. Reset my account or atleast tell me why it's not resetting

    ReplyDelete
  41. Reset 2018764174

    ReplyDelete
  42. grace muoki plz reset 463143258

    ReplyDelete
  43. Please reset my icu 4623234677 made a payment of 920 n ts still not connecting

    ReplyDelete
  44. Pliz reset my gotv lite account iuc no. 2017533087

    ReplyDelete
  45. Kindly activate my gotv account iuc number is 2017533087, ive paid 160 pliz.

    ReplyDelete
  46. Please reset my gotv account iuc 2017422992.

    ReplyDelete
  47. Please activate my decoder IUC NO. 2016994875.

    ReplyDelete
  48. Plz reset my Gotv account iuc 5637723464

    ReplyDelete
  49. plz activate my account 2017747287ave paid 650

    ReplyDelete
  50. please activate my account i have paid 850 and error 16 not clearing my iuc number is 2017486459

    ReplyDelete
  51. daniel i did that and its not working

    Again why 2015916209 and not 2017486459

    ReplyDelete
  52. or can i know how much am i supposed to pay

    ReplyDelete
    Replies
    1. Hey John. GOTV plus is now 920 shillings a month. You can see how much you are supposed to pay by dialing *423# and following the prompts. Ensure your decoder is on while paying for an automatic reset. If after paying the balance you are still having the e-16 error, just comment below and I'll request them to reset your account.

      Delete
    2. Please reset 2015936897

      I've done all that

      Delete
  53. Pls activate my decoder my iuc 2016910921 ,it has been awhile since I paid. My account information is missing. My payment via mepesa is not going through

    ReplyDelete
  54. Please help to change account online

    ReplyDelete
  55. Can you please reset my decoder 2017762740. I've paid 850 twice and its still bringing the E16 error code!

    ReplyDelete
  56. Please reset my decorder iuc no.2017451040.I have 850 and its still showing the E16 error code.I have tried to clear it but failed

    ReplyDelete