Sunday, January 11, 2015

GOTV Kenya Contacts

If you have encountered a problem with your GOTV decoder and need to know how to contact GOTV Kenya, do not worry because we've done the dirty work for you. Here are the GOTV Kenya Contacts:

GOTV Kenya Phone Contacts

You can call them via these numbers:
0711 066 000
020 423 6000
0711 066 555
020 423 6555

See also: Best GOTV Channels for a Kenyan Mom 

GOTV Kenya Website Contacts

Gotv Kenya's website link is here
Courtesy of GOTV

GOTV Kenya Facebook Contacts

You can access the GOTV facebook page here

GOTV Kenya Twitter Contacts

You can reach GOTV via their twitter handle @GOtvKenya

Speaking of GOTV, here are 5 controversial women who are addicted to gracing our TVs with their drama-filled lives. Enjoy.

Quick Disclaimer: I am not GOTV Kenya, neither am I affiliated with the company in any way. That said, I value my blog visitors and aim to always provide the right information or help in any way that I can. If you have a query for GOTV and are unable to reach them via twitter for one reason or the other, leave your IUC number and a short description of your issue in the comments section and I'll contact them on your behalf.

You can also reach me by liking and inboxing me through my Facebook page: Modern Mom Kenya.

490 comments:

  1. Kindly note that I never used your services for month of June you had disconnected.the money I paid today is for month of July.

    ReplyDelete
    Replies
    1. Hey Geoffrey. That's no problem. The subscription normally starts on the very day that you pay and lasts a month. You will renew your subscription next month a day like today.

      Delete
  2. I am user 2018939768 am not geting your service this month except locals only i have tried to call i dont get through how am i going to get my normal service and my subscribtion expires 25/8/2015

    ReplyDelete
    Replies
    1. Hey Haji. Kindly contact GOTV via Facebook or on Twitter to have your account reset.

      Delete
    2. I have sent an email with my usernem bt still the same only locals not even maisha majic is available

      Delete
    3. Can you please connect my account ICU no.2017235004. I paid on 3/8/2015 and no connection till now.


      Delete
    4. my iuc no is 2018567303 my decpder stoped while i tried to reset it, i am subscribed to free to air service but for the last one month my decoder is not functioning please help me ASAP i am missing your services.

      Delete
    5. This is what GOTV had to say when I contacted them on your behalf....

      Hey, dial *423# and follow all screen promopts to upgrade to plus for 6 months, at no additional costs.

      Hope that sorts things out for you Anonymous.

      Delete
  3. I am a GOtvPlus subscriber IUC 2017530285 and I have not been enabled to view channels that I paid for. I have been your subscriber since May this year but m not happy with the way you attend to your customers. I paid my dues earlier yesterday but upto now I haven't gotten any feedback from you not even picking my calls. better return the money to me I look for other options.

    ReplyDelete
    Replies
    1. Kindly contact GOTV Kenya. I find that the easiest way to do this is by writing them a tweet on twitter. I am normally sorted in about 5 minutes when I do this. Hope this helps.

      Delete
  4. How is this E16 error removed,contacting the service providers is Not helping at all

    ReplyDelete
  5. This comment has been removed by the author.

    ReplyDelete
  6. Good Morning,

    On 22nd June at 11:39 AM, i received an sms from Gotv to renew my subscription . I however didn't because i Knew i had already did

    Unfortunately come the month of July, 21st which it was due, i just sent my renewal to IUC No 2017159041 as per last SMS received from yourselves

    Only realize on 22nd when my Gotv is not working that that was a wrong IUC

    My questions are:

    How can you send me an SMS to renewal on a wrong IUC account

    Can that be reversed to credit my correct account (2017241130)

    how come you do not have free to air channels( i could not watch Citizen, KTN, K24) as i was previously made to believe

    Looking forward for your quick assistance

    ReplyDelete
    Replies
    1. Kindly use one of the contact methods above Patrick to raise your queries with GOTV. I am not sure about the other two questions but am certain that they will advise you on how to reverse your payment and credit your account instead. You will have to give evidence of the payment obviously.

      Thank you for stopping by.

      Delete
  7. Hi I paid for GOTv subscription at arnd 6 p.m today bt the error message is still there..

    ReplyDelete
  8. Replies
    1. Hey Oscar, I believe you've been sorted by now???

      Delete
    2. I have paid my 849 subscription fee but entered the wrong IUC 4622421719 instead of 4622421791. The short code. *423# is of no help and I cant get you on phone. Advise.

      Delete
    3. Moff, I also have little success with calling. Try one of the other contact methods like Twitter and Facebook. They respond faster when you do that. You will need to give them the payment details.

      Delete
  9. Hi I paid for GOTv subscription on 10/08/2015 @ 4.47am I got i message that my payments has been accepted 849/=. Until now the error E16 is still there.IUC No. 2022352469............what is happening!!!

    ReplyDelete
    Replies
    1. You can easily fix the e-16 error by following the instructions in that link.

      Delete
  10. Gotv is a sham, I paid for my August subscription, I have tried contacting them via Twitter and Facebook, nothing forthcoming, bure kabisa. My IUC 2003620144

    ReplyDelete
    Replies
    1. Mackory, I am pretty sure they will sort you out. It gets a little frustrating at times I know.

      Delete
  11. This comment has been removed by the author.

    ReplyDelete
  12. Hi GoTv,Keep it up you have improved now when you make payments you are connected almost immediately thanks for your quick response.
    Kindly Assist me on how to subscribe to the free to air subscription where you pay 1200 ksh and get to watch all local channels for free my ICU IS 2018577788.

    Kind Regards

    ReplyDelete
    Replies
    1. Hey Peter, Kindly use one of the methods above to contact them. They'll be able to help.

      Delete
  13. Hello am John iuc 2017196204, paid for the service on 12th 6PM but until now E16 error.Have tried all the means to reset this but in vain.Am totally disappointed as i could not watch my favorite programes though have paid.

    ReplyDelete
    Replies
    1. Hey John, here's how you fix the E-16 error. I hope that helps.

      post

      Delete
  14. Hi, i was due for payment on the 14th of this month, been trying to pay but its never gone through. It is telling me wrong format. am using paybill number 423655 and my IUC number is 2015966624. Please help me though you havent disconnected.

    ReplyDelete
    Replies
    1. Hey there, sorry for the late reply. Were you able to finally pay?

      Delete
    2. My IUC number 4622900199 I bought my decoder yesterday.. It was not connected by the retailer..Kindly register it its not showing any channels apart from go channel

      Delete
  15. Replies
    1. That just means that the reception is not strong enough. It could be because it is raining in the other side of the continent and the satellites are not able to pick the signal.

      In my experience, it normally clears within a minute or five. In the meantime, try another channel. :-)

      Delete
  16. paid for 2017379494 no channels yet ....error 66-32
    havent viewed my tv for a week poor or no signal
    its so irritating to trust gotv and end up so dissapointed

    ReplyDelete
    Replies
    1. Michael, sorry for the inconvenience. Kindly contact GOTV using one of the methods listed above and they'll sort you out.

      Thank you for stopping by.

      Delete
  17. I have paid 849 for all programs but few are available like nat get cannot be viewed, why and why do I have to pay so much while I can't view what I wanted? INC NO 2017549092.

    ReplyDelete
  18. paid for 2014152500,over a month now its still popping the message balance on the screen.its 3 times now am experiencing this problem.you say its sorted but nothing done.pliz go tv,up your service.
    this is really pissing

    ReplyDelete
    Replies
    1. If it has been over a month now, maybe it's time to renew your subscription once again, no? In my experience, the pop-up is normally to remind you that your subscription expires in less than 5 days.

      As a user myself, I agree that it can be annoying. I'll post if a find a way to do away with it.

      Delete
  19. My icu number is 4622947242. I have used my gotv for 2 months and i wish to make it free to air, how much should i pay, and after one has made a one-off payment is it per year or permanent subscription?

    ReplyDelete
    Replies
    1. You will pay 1200 shillings. Contact gotv through one of the above methods to have them downgrade your account since I'm thinking you've been watching the free gotv plus.

      Delete
  20. Hey i have paid subscription for one month up to September 29,i have fixed the antenna correctly and no channel is displaying content. Please advise ASAP

    ReplyDelete
    Replies
    1. Which error is it showing? If it is the E-16 error, you can fix it by dialing *423# and following the instructions. It it is the e-48 error, it is reception and will clear by itself. Otherwise, you might need to rescan.

      Delete
  21. gotv have gone MIA me not picking my call not answering my msg on facebook...your services are pathetic pathetic pathetic iuc no 2016029675

    ReplyDelete
    Replies
    1. Sorry for your terrible experience with them. Maybe they had taken taken a break for the weekend. Try contacting them again.

      Delete
  22. my icu number is 2018950928.have beeen using my gotv for 5month now..its been 2weeks now since it stated saying no channel found.now its saying activate for the fast time..if l cnonect another gotv to my arial it work properly..please help.

    ReplyDelete
    Replies
    1. Kindly contact GOTV through one of the methods listed in the post.

      Delete
  23. I paid for my subscription but still the decoder is not enabled IUC No is 201741668, I have really asked for help but in vain

    ReplyDelete
    Replies
    1. Kindly contact GOTV through one of the methods listed above. They will assist you

      Delete
  24. I paid for Gotv lite two months ago but my go TV was switched off yesterday and they claim I have to pay 747ksh. what went wrong, they don't reply to my Facebook messages.

    ReplyDelete
  25. Hi paid Gotv lite two months ago IUCno.2017476639 but my TV was switched off on thursday and they claim i have to pay ksh.875........where is the problem and i paid the full subscription through mpesa then got a reply from multichoice..??????

    ReplyDelete
    Replies
    1. Kindly contact GOTV through one of the methods stated above and give them your payment details.

      Delete
  26. My tv just went off when I tried to refresh the programmes. Have tried in vain to start the same. What's the way forward?

    ReplyDelete
    Replies
    1. Kindly explain more. Do you mean your TV or the decoder?

      Delete
  27. Dear gotv. i paid my monthly subscription fee a week ago and still i cant watch tv. it is giving me an E16 error. kindly clear it or you come for your decoder. i experience the same pathetic services every time after paying . Telephone no 0729034686 decoder number 2018672179

    ReplyDelete
    Replies
    1. Dial *423# and follow the prompts. You can find other ways of clearing the E-16 error in this post.

      Delete
  28. am very surprise with the self service my due date is on 24th every month,of which i settled my dues on 24th august 2015 but am still getting error codes despite following the right procetures of removing them am always ashamed with visitors that I still owe Gotv the same amount i paid.kindly assist my iuc no 2019419397 please do something or I just quit

    ReplyDelete
    Replies
    1. Which error code are you getting? If it is the E-16 error, you can learn ways of clearing it in this post.

      Delete
  29. Hi, I paid for my decoder a month ago and it has never been reconnected back. I have even over payed, I have tried all the ways to recconect back but it is not working.

    My device number is 2015960856.

    Kindly advice.

    ReplyDelete
    Replies
    1. Have you tried contacting GOTV? You can do so through one of the channels listed in this post.

      Delete
  30. can some one give me the contact for Gotv that is going through!
    Calling them is frustrating as i used over 100ksh and still they never picked. This is frustrating

    ReplyDelete
    Replies
    1. Try Twitter or Facebook. I also rarely have any success with calling

      Delete
  31. Hi I paid for my Gotv a month ago but i still can't watch some channels since I paid. My Icu number is 2017352275.

    ReplyDelete
    Replies
    1. Have you been sorted? I can request them to sort it for you

      Delete
  32. Hi please activate my Decorder IUC no 4622884003 I bought it today

    ReplyDelete
    Replies
    1. I just contacted GOTV Kenya on your behalf. They should be able to sort u soon

      Delete
    2. Your account has been reset. Ensure your decoder is on for it to go through

      Delete
  33. Hi,I bought my GOTV free to air option of course having paid the 1400 initial payment.since then i have been disconnected and i cannot view anything.my IUC no.2017316548.kindly assist.

    ReplyDelete
    Replies
    1. I contacted GOTV on your behalf. Here's what they had to say...

      hey, account is active on my end. Can you confirm for me the exact message displaying on the screen for a quick fix

      Delete
  34. Why am I being charged for calling GoTV? I have been put on old for 10 minutes and used hell lot of my airtime!!!!

    ReplyDelete
    Replies
    1. You are being charged because they do not have a toll free number. Try Twitter or leave your IUC number here and I'll be happy to contact them on your behalf

      Delete
  35. I have been calling the GoTV guys the whole day and I cant reach them. I paid for the Sh850 subscription but the channels are for the 500 and something one

    ReplyDelete
    Replies
    1. I've always found Twitter more effective than calling. If you leave your IUC number I can contact them on your behalf.

      Delete
  36. Gotv payments were done on 6th September but the subscription has never been renewed. ICU no:2017244955

    ReplyDelete
    Replies
    1. I've requested GOTV to sort you, but am sure they'll ask for the payment details...

      Delete
    2. Hey Unknown, here's what GOTV had to say...

      Hi, let me know if you are now able to view as I have reset the account for you.

      Delete
  37. I am Nicholas my icu no. Is 2019141185 l paid on yesterday and yet the Gotv is off.

    ReplyDelete
    Replies
    1. Kindly confirm whether you were sorted out.

      Delete
  38. It's ok l paid through mpesa and have the sms.

    ReplyDelete
    Replies
    1. Your account was reset. Thank you for stopping by

      Delete
  39. Hi, Just paid 865/= for IUC 2003609588. I have tried calling but no answer, I tried clearing E-16 ERROR through the self service But nothing. Can I be assisted.

    ReplyDelete
    Replies
    1. I've requested GOTV to reset your account.

      Delete
    2. They've said that they've reset your account. Thanks for stopping by.

      Delete
  40. 2021773029 is my iuc paid 600 to the invalid account please help

    ReplyDelete
    Replies
    1. Which account did you pay to? GOTV will also want to have the payment details I'm pretty sure.

      Delete
  41. PETER NDONDO
    IUCNo. 2003621884 current package is Gotv lite. Paid for Gotvplus on 19th september. I have tried to reset to Gotvplus without success. Does it mean I cannot switch to Gotvplus till my Gotvlite subscription expires?

    ReplyDelete
    Replies
    1. Just press Menu>Options>Advanced Options>Installation>Reset>OK.

      Delete
  42. Hi where can i get a CI card

    ReplyDelete
    Replies
    1. I'm not sure. I'll research then get back to you.

      Delete
  43. am iuc number 2016146491 i paid for my subscription yesterday at night via mpesa and u have not activated my account ..... and every time i contact ur simply ignoring me what kind of customer serrvice do u offer like seriously just finishing people's credit.........

    ReplyDelete
    Replies
    1. I'm not GOTV dear. But they say that it looks like your account is okay.

      Delete
  44. Hii,I paid for my GoTv IUCNo. 2020607995 yesterday the 23rd.9.2015
    and as at now you have not bothered to reconnect me despite numerous calls to your numbers which are not picked.Kindly do the needful this is too much

    ReplyDelete
  45. my icu no: 4623133470 i paid ksh 1800 in July for gotv lite package and my gotv has been switched off today. why is it so, please assist

    ReplyDelete
    Replies
    1. This is what GOTV said...

      Advise her to top-up 455 bob.

      Delete
  46. I paid my account yesterday iuc 2002989012 and up to to know the services are scrambled. Kindly assist very disappointed.

    ReplyDelete
  47. Hi my iuc number is 4623382526, i paid kshs 1800 for gotv lite on july this year, today i have received a message that my decoder is due with kshs 747....please sort me out

    ReplyDelete
    Replies
    1. Hey Kinaro, Here's what GOTV says...

      You've been watching GOtv plus for the past 2 months. In order to access Lite, you need to top up1698 bob. Lite has KBC, NTV, KTN, KTN2, Citizen, K24, Faith and Islam.

      Delete
    2. i have just paid the amount sufficient for gotv lite via mpesa .....please ask them to switch me to gotv lite package ....for me their call center never picks ... my iuc number again is 4623382526

      Delete
    3. They say you've been sorted. Right?

      Delete
  48. My iuc number is 2017536042. I have paid N the expiry date is 8th Oct 2015 but the thing went off. Kindly help

    ReplyDelete
    Replies
    1. I've requested GOTV to sort you as well.

      Delete
  49. I was supposed to have my subscription till today but someone maliciously disconnected in the morning. It's my money n I need my services back. My ICU NO. 20030305476. The worst thing, there is no one to pick customer care number n one can hold for the next available one for ages. Kindly I want my services back.

    ReplyDelete
    Replies
    1. My guess is that you paid in the morning the last time. I could be wrong though.

      Delete
  50. Hi,wanted to advance to gotv plus (849) instead of gotv(599) and been paying the 849 for a few months but to date cant view some channels like telemundo,nat geo and sony.

    MY IUC NO:2003688040.What could be the problem?

    ReplyDelete
    Replies
    1. GOTV say that your account is already active on the GOTV Plus Package.

      Delete
    2. Hi,thanks for the immediate reply but after tried even rescanning all efforts futile.
      Will try something else......

      Delete
    3. Let me see whether they can check what the problem is.

      Delete
    4. They say they have fixed it. Kindly confirm.

      Delete
  51. I paid for go tv free to air on 24th July 2015, as from around September 20th they have cut all other channels apart from KBC. My IUC No. is 2018670306. Whats the matter?

    ReplyDelete
    Replies
    1. Here's what GOTV had to say:

      Hi, your account was active on GOtv Plus bouquet as from that time of payment. Upon change of package it's advisable to notify us. Meaning you'll need to top up sh 514 for your account to be active on the free

      Delete
  52. I am subscribed to Gotv and my IUC is4623221515. I am uptodate with payments .Of late i have been receiving scrambled pictures and a message pop up:E-48-32 Searching for signal. Press OK for info." When I press the OK button a window pops up showing Strength-100%, Quality -Locked-95%. How do I rectify this so I can receive channels clearly.

    ReplyDelete
  53. ICU NO.2004304458. My subscription is upto date and I do not understand why am reminded that it is overdue and why clearing the error through Go eazy is not working. Am properly irritated. Please clear the error and do a good job.

    ReplyDelete
    Replies
    1. Here's what GOTV says...

      Hey, the account is active on my end. Can the owner confirm the exact message displaying on the screen for a quick fix.

      Delete
  54. Please let me know why this was not activated. JJ3372VRNN Confirmed. Ksh900.00 sent to GO TV for account 2002956157 on 3/10/15 at 3:23 PM New M-PESA balance is Ksh817.50. Dial *234# for Lipa Na MPESA charges

    ReplyDelete
    Replies
    1. Hey Charles, GOTV Says you qualify for 6 months free GOtv plus promotion. Dial *423# using the number you used to activate the account with then wait for 72 Hrs.

      Delete
  55. My IUC no. is 2017575983.I accidentally loaded IUC no. 2017575783.Kindlly reverse the money since i cant access your services

    ReplyDelete
    Replies
    1. Hey anonymous, Kindly provide the transaction ID,amount,phone no. used,date,time and IUC no's indicating the wrong and right one

      Delete
    2. Hey, the transaction ID was JJ41790EVZ of ksh. 600 on 4.10.2015 at 12:05 pm.The wrong IUC is 2017575783 and the right IUC is 2017575983.

      Delete
    3. You've been sorted. I hope you are ok now

      Delete
    4. I have not been sort still indicating i should pay kshs. 595.

      Delete
    5. They told me that they reversed the transaction.

      Delete
  56. JJ537L615N, Kes. 849, 0722588079, 05/10/2015, 7. 20 pm, 2022045540

    ReplyDelete
    Replies
    1. I have requested GOTV to reset your decoder. In the meantime, you can try dialing *423# and following the prompts.

      Delete
  57. Hi. I shifted to mombasa with my gotv decorder. i fixed the aerial well. There is a constant green light on the decorder, but there is nothing displayed on the tv screen. my IUC no is: 2016196892. kindly assist. my number is 0721-757419

    ReplyDelete
    Replies
    1. The green light indicates that the decoder is on. If I'm not wrong, I think that the decoder is not connected to your TV correctly. Try to follow the steps in this post.

      Delete
  58. what happens to my go tv open if i dont take up the free 6 months offer

    ReplyDelete
  59. Hae i was called and requested to subscribe for six months free after doing that i can't watch any channel, what could be the problem ?

    ReplyDelete
  60. Hi my iuc no is 2017588153 I paid 1800 and shifted to the gotv lite which should have lasted for one year but now I can't watch stuff the famous E16 error .what can I do now because I feel it's unfair to pay services I can't access

    ReplyDelete
    Replies
    1. I have a feeling that you are still on the paid packages. Let me ask GOTV. I'll get back to you.

      Delete
    2. Your Account has been reset. Kindly confirm if all is well now.

      Delete
  61. my decoder has lost some channels and i paid my monthly subscription

    ReplyDelete
  62. I paid for my No. 2009467619 on October 2, 2015. I have Cleared my error on the net but it continues to pop up. My remote is also faulty, please reset and let me know where to get a new remote

    ReplyDelete
  63. I paid for my No. 2009467619 on October 2, 2015. I have Cleared my error on the net but it continues to pop up. My remote is also faulty, please reset and let me know where to get a new remote

    ReplyDelete
  64. my payment is not going through. my message keeps reading fqiled. my account no is 2003622813

    ReplyDelete
    Replies
    1. Could you try paying through another phone?

      Delete
  65. Hey I paid for my account but I have not watched even any Chanel now this is the second month, kindly connect or correct the error coz I have done it myself more than enough with no suxess. My ICU no is 2016908814.

    ReplyDelete
    Replies
    1. Your account has been reset I'm told. Confirm if you can.

      Delete
  66. My IUC NO. 2017704869. i paid the 1800/- before the two month of free service elapsed, but from 14th of this month i am only able to view KBC. The gadget is bring the error E16 which had been cleared when i paid 1800/-

    ReplyDelete
    Replies
    1. I think you paid and forgot to downgrade. Have you been watching GOTV Plus Channels? Let me confirm the status of your subscription and I'll get back to you.

      Delete
    2. This is what GOTV had to say...

      Hi, top-up 1698 kshs to be reconnected to GOtv Lite.

      Delete
    3. i was advised by the dealer that after paying 1800/- it was going to be free to air!! so what are the 1698 charges for? i have been watching my channels till last week and your phone number is never picked. kindly advice what to do because what i need is free to air and i had bought two more for the family... thank you

      Delete
    4. I have been watching the channels but the dealer had adviced me that after paying 1800/- it was going to be free to air which is what i wanted. advice on the next move since i had bought two other for the family and we need free to air and what the 1698/- is for what??

      Delete
    5. First am not GOTV. Just a humble blogger who's out to help.

      Here's what I think happened. You were given the free GOTV plus subscription. Then you paid the 1800 and forgot to have your package downgraded. As a result, GOTV assumed that the 1800 was further payment for GOTV Plus subscription. And now two extra months have elapsed with you enjoying the GOTV plus.

      What you can do is pay and then request GOTV to downgrade your account. You can leave your IUC number once you pay and I'll make the request on your behalf.

      Delete
  67. Got a message from you guys that if i paid September,i will get ONE EXTRA month free to watch UEFA EPL & much more.why send me messages that am due for payement? (2015907203)

    ReplyDelete
    Replies
    1. I have no idea why they reminded you.

      Delete
  68. Hi am one of your clients but I think u too slow to help and every time u send me text to activate I wont am so pissed na ur services.gdy

    ReplyDelete
    Replies
    1. Hey anonymous. Am sorry you are frustrated with their services. I am however not affiliated with GOTV in any way. I'm just a blogger who shares your pains at times (am also a customer) and therefore out to help in any way I can. If you left your IUC number and your issue here, I could contact them on your behalf.

      Delete
  69. i have been off since last week thursday.....n pls, Modern mum dont tell me to tweet or facebook....what are the customer care numbers for if they never help anyone me included??? Bin kept on hold daily for loads of minutes. My IUC number now turning ICU No. is 2004290116...No channels found since n most annoying no one to help! Is this normal for all other service providers now that i see complaints daily?

    ReplyDelete
    Replies
    1. Alexander, I contacted GOTV on your hbehalf and this is what they had to say.

      your account has expired. You have 205 kshs in your account so top-up the difference to be reconnected.

      Delete
    2. top up or no top up...no channels found. I think atleast i should have KBC showing. U dint get me well...its blank...no channels found..leave alone payments first.

      Delete
    3. Yes I misunderstood. My bad. Give me a few minutes.

      Delete
    4. Morning Alexander, GOTV said that no channels found is a sign of poor signal reception. Read this post to see how you can improve the signal reception.

      Delete
  70. i paid ksh 1200 on 20.09.2015 for annual free to air 2017826202 and then top up ksh 600 transaction no. JIK74DUU9 the same day for it reach ksh 1800 for a year only to get text on screen saying 1 day remaining for subscription kindly assist.because it is only one month gone i wish to top up for gotv lite HOW much ?
    and which procedure to follw

    ReplyDelete
    Replies
    1. I have a feeling that you did not downgrade to GOTV lite. Let me ask GOTV and then get back to you.

      Delete
    2. This is what GOTV say

      Hi, you can only be downgraded at the end of your current subscription where you will pay 1800 kshs.

      Delete
  71. Hi, I'm on the Gotvplus and today I found out that 90% of my channels have disappeared and like most consumers here, I could not get a hold of the customer care people. My ICU number is 4622705098. I've tried doing the Automatic scan, with no change even though my signal strength is above 90%. Please help me.

    ReplyDelete
    Replies
    1. Hey Liz. Here's what they had to say...

      Hey, we have a slight signal issue. Kindly be patient as our technical team resolves this.

      Delete
  72. I paid my subscription on 20th but still I am getting a message that my subscription has expired. I have tried to call but I was kept on hold for an hour and no response was eventually got. My IUC Number is 2016067755, please solve my problem.

    ReplyDelete
    Replies
    1. This is what GOTV had to say.

      Hey, the account is active on my end. Let me know the error displayed for a quick fix.

      Delete
  73. Device number 2015913809 indicating no signal at once? Have heard several complains on the same

    ReplyDelete
    Replies
    1. What do you mean by no signal? Is it indicating any error or you mean that the reception signal is low. These resources could help... Just visit this post to learn how to clear the E-16 error and this other one if you need to know how you can improve your signal reception.

      Delete
  74. hello, i wish it was easy to reach you on the tel. numbers indicated above. I need to change my monthly subscription from Ksh. 850 to Ksh 600.Please fix this for me. I have already paid Ksh. 550 and all i can watch is KBC. Please fix this problem for me.
    IUC No. 2015905466
    A/c name: Theuri

    you can reach me on 0728732438

    please sort me out soonest possible and i will deeply appreciate

    ReplyDelete
    Replies
    1. I've requested GOTV to downgrade your package. I'll get back to you soon.

      Delete
    2. Here's what GOTV says...

      hey, your account is now active. Do top up 49 bob to avoid your account going of as GOtv Value package goes for 599 bob.

      Delete
  75. my IUC no.4624102346 i have paid 849 ksh on 25/10/2015 and this morning you switch off my decoder and your not picking my call how can we continue to use your service pliz advice

    ReplyDelete
    Replies
    1. I've requested GOTV to reset your account. I'll tell you what they say in a while.

      Delete
    2. They say that your account should be fine now. Let me know if this is not the case.

      Delete
  76. I have a gotv plus package that should be expiring on 3rd December this year and I am getting a screen alert that i should pay sh849 and that it expires tomorrow 1st November. My IUC NO 4624059008. Kindly help. It seems to me cc contacts are never answered.

    ReplyDelete
    Replies
    1. GOTV said that effective 1st September when you buy a new decoder you get one month free of GOtv Plus package.

      Delete
  77. the iuc number ni2018919067 and mpesa code niJK17DEWKMB.amount paid ni850

    ReplyDelete
  78. Thaat is the ac og Faith Mwangi help sort out go tv error mpesa and ac already sent to you.

    ReplyDelete
    Replies
    1. Hey Anthony. GOTV say that they have reset your account. Let me know if you encounter any other issues.

      Delete
  79. Kindly reset my channels for you switched off when i had paid already.My icu no 2018640682is and the mpesa transaction is JK11DCW417

    ReplyDelete
    Replies
    1. Your account has been reset Jemmimah. Have a lovely day.

      Delete
  80. my iuc no is 2017840188 and have tried to upgrade to Gotv plus in vain.I have overpaid my subscription by over 1200/=. kindly upgrade

    ReplyDelete
    Replies
    1. I've requested GOTV to upgrade your subscription. Don't worry about the over-payment, it will be carried forward.

      Delete
    2. GOTV say that your decoder is already active on GOTV-Plus. Ensure you have signal strength of 90% and rescan.

      Delete
  81. I haven't used my gotv decorder for close to two months cos I lost all the channels and the moment I switch it on it says 'first installation press ok' yet I used it before. When I scan no channels found at all. I checked my aerial still nothing. Please assist. Don't tell me to call cos no one picks. my iuc no is 2018522084

    ReplyDelete
    Replies
    1. I have a feeling that your issue is reception. If no channels are found, that means that your go-tennae is not receiving the signal. Check the signal strength and quality and see whether they are more than 50% and 40% respectively.

      If not, just try following the steps in this post and let me know how it goes.

      Delete
  82. Whats happening i have scrambled reception. i dont have channels at times none at all, why is this what need i do? yuc 2017391515

    ReplyDelete
    Replies
    1. I think your signal is poor. Follow the steps in this post to sort out that issue.

      Delete
  83. Yesterday I paid for gotv plus but the service is still dormant can u guys assist?

    ReplyDelete
    Replies
    1. Kindly provide me with your IUC Number

      Delete
  84. Where is my gotv plus I paid but u guys don't want to help I tried since yesterday but the customer service is poor. My ICU 2015994055

    ReplyDelete
  85. I keyed in the account number 2015222216 instead of 2014222216 while paying for November subscription .
    multi choice prompted me with a message ,

    "Dear Andrew asiele you paid Kes 849.00 to an invalid account. Multichoice Kenya Ac 2015222216 please dial *423# to correct the account information"

    This I did . Upto now I don't know whether this was corrected.

    ReplyDelete
    Replies
    1. Hey Unknown, GOTV say that your issue was sorted.

      Delete