Monday, January 12, 2015

DSTV Kenya Contacts

If you need to reach the DSTV customer care here are the DSTV Kenya contacts:

DSTV Kenya  Phone Contacts

To reach DSTV Kenya customer care fast, simply call the following numbers:
0711 066 000 
020 4236 000

DSTV Kenya Website Contact

Here is the link to the Multichoice Kenya website

DSTV Kenya Facebook Contacts

You can contact them through Facebook by clicking the following link
Image courtesy of DSTV

DSTV Kenya Twitter Contacts

You can also contact them via their Twitter handle @DStv_Kenya

DSTV Kenya Postal Address

Multichoice House, P.O. Box 60406 Karuna Road, Nairobi, Kenya

48 comments:

  1. Hey Gotv, I just subscribed for Gotv plus, but my subriction ain't activated for Gotv plus but rather the lower one. How do I contact and talk to a customer care directly. Help to upgrade to Gotv plus please.

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    1. You can contact them through one of these contacts. I have never had any success with the phone numbers, but the social media accounts like facebook and twitter are just as effective. You will be sorted in no time. Good luck.

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    2. Am James I have tried to contact dstv on lost signal without any success

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    3. James, what is your account number.

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  2. Kindly help reverse a transaction that went to your customer care line 0711066555. It was meant to pay for payment of a package.

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    1. Hey Dennis, I think the best thing would be to contact DSTV directly since they'll need the payment and other of your details.

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  3. Kindly sort out your customer satisfaction. Why do you keep on disconnecting my account yet I've already paid. 3 interruptions within a spell of two months is unacceptable! I can't keep on calling your offices for a reconnection! Keep up with the times! 0733934831

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  4. Hey go tv you caled me seven times during december and you told me there was un offer to pay december nd watch january for free, i paid nd now uve desconected, never cal me again for your stupid ofer 21737612

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  5. I believe you have never improved your services you can't keep a customer for an hour waiting we have others things to do. I will be visiting you soon

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  6. Hi I am moving to a new house in Komarock how do I get in touch with an accredited installer to help me move my dish

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    1. Hey Jaymostrecently, kindly visit Superwave Aerials,Komarock,opposite Nyama Villa Pub -0722-616504 for assistance.

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    2. I can't watch news yet av paid the so called bill dstv people come on

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  7. I paid one week ago.still not connected am still on free to air channels.tried given contacts but can't just go through.veryfrustrating

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  8. my decoder has a mail pop-up msg that won't clear, please help. IUC 2004319083. Kindly give me a number I can get hold of an operator

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  9. Hello.I paid for the dstv access subscription two days ago and until now it hasn't been activated. What's the problem?

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  10. How can i contact directly with dstv correspondents because i need to have dstv to my business premises

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  11. hallo dstv, i am not able to view any other channel apart from dish. the rest of the channels are all lost they are not being displayed on the screen. please help

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  12. Since yesterday I have been unable to view chanels. I called customer service today morning and it was sorted. The same thing is happening now , no channel is showing! Your lines are not going through! This is so frustrating. Please assist. Account 50992450

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  13. How do not air at least one UEFA Match on compact plus. I have been a long time defender and customer but I am now giving up. I think we go Nigerian way.

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  14. i have been trying to clear error code 16 after paying for subscription since yesterday and it not working my smart box no. is 2017727014

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  15. Dstv walker what happened almost two months now

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  16. I downgraded my DSTV package from compact to access then paid yesterday but there is only one channel..when will activation be done?account number:41844050-kenya.
    Tried calling customer service but the phone is busyik

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  17. Hi I paid for DSTV yesterday as it was expiring today. Apparently am offline. This is not the first time this is happening. What's up with your systems?

    Please can someone assist us????

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  18. Been trying to clear the E16 error by sending a message to 22688 but every time i do so they simply say my device cannot be cleared!
    What am i supposed to do? My IUC no is 2014231855 under the name Susan Maina.

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  19. last month i paid gotv to the wrong account and it was corrected, but they did a transfer to my account, an yet to receive a confirmation from you coz my bill is due.

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  21. Wana watch 219 in android kindly advise

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  22. My TV is not working I paid 1,200 iuc number 2017838917 what may be the problem claiming I clear error still not working????!

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  23. Discovery family which is channel 50 has changed drastically in terms of it's content. Most of those documentaries that covered certain subjects and were interesting are no longer there....Like those on navy seals training- Meeting the cut. I think you have watered down the content of that channel even after increasing the monthly payment to Ksh 920.

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  24. need assistance I recently upgraded to the hd decoder 4days ago n currently it isn't showing. Only shows that my account maybe suspended

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  25. Please am trying to get channels after paying my subscription but all in vain your lines cant go thru. What should i do m'y card number 42793961485. Please help me out

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  26. Hey. My renewal is usually on 7th however today 5th you disconnected me. I paid at 7.22am but upto now you have not activated my channels. Account no 29197173

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  27. Please am trying to contact you via both your contacts. Not going through..

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  28. My account was disconnected yet I paid on 21st July 2016. I cannot get through to customer care been calling the whole day what is happening? Please

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  29. I have lost all my channels except dish 😏and can't seem to get through to customer care.. So frustrating! What's going on?

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  30. Just sick and tired of you guys!visited your office at Tmall due to disconnections for the past 3weeks and a have paid l!!!!!!!Every time am told by the staff the higher office has to be contacted I wonder where this higher office is!can you satisfy your customers please!!!!'n

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  31. HOW DO YOU HOLD SOMEONE FOR 50 MINS....

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  32. Guys i paid for my Gotv subscription in the morning....up to this hour i havent been reconnected....whats happening....

    KHB2FTHCMM Confirmed. Ksh1,000.00 sent to GO TV for account 2017751725 on 11/8/16 at 1:49 PM New M-PESA balance is Ksh5,154.15. Hakikisha! To stop any wrong transaction type 1 and send.

    My contact 0722504358

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  33. HI MY NAME IS TITO,I PAID FOR MY GO TV AND TILL NOW IS DEACTIVATED, IS THERE ANY NO ONE CAN REACH YOUR CUSTOMER CARE?

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  34. Hey my dstv is disconnected and i just paid on 12th of this month...can you try reconnecting it...
    Account number-28823345

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  35. is it true that if you introduce a client you can get free monthly subscription

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  36. Am very disappointed for your poor serviceservice paid three days ago and you have not managed to connect me. Kindly return my money and I want to let you know have not used your services your agents wasted my two days explaining and sorting me outo if which they didn't know what they were doing only to mess me up .. employ technical people who have knowledge of the services. Please return my money for it don't need your services anymore

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  37. I just renewed my account yesterday by paying through mpesa .My account number is 1027692275 so why do keep getting notices like your account has been suspended ...and this program is not available in your country for Zee world ie 166

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  38. Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.

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  39. Dstv services are so frustrating. It takes you ages to get to them through phone. Forthe last two days in have been trying to call and all I get is a line that is open and consuming my credit and yet no answer. It appears this is a company that is just bent on fleecing and irritating its customers. To inquire a simple issue will cost you dearly.

    ReplyDelete