Monday, December 29, 2014

How to Report a Power Outage to KPLC

Blackout suck. You're watching your favorite movie, clearing your homework on the computer, or  to doing whatever it is that you enjoy doing when suddenly, the lights go off. Did you know that you can report the power outage and have KPLC working to fix the problem in no time. Here's how you go about reporting a power outage to KPLC:

Reporting Power Outage Through Phone

You can call KPLC through 0711 031000. I am however not such a fan of this method because it is not toll free and at times you need to wait for some minutes to be connected to the customer care.
Courtesy of KPLC

Reporting Power Outage Through Twitter

I like this method. You can tweet Kenya Power at their twitter handle @KenyaPower. It normally takes about 30 minutes to get a response since they get an overwhelmingly high amount of queries. It is easy and convinient though.

Reporting Power Outage Through Facebook

Like Kenya Power and Lighting Company (KPLC) page on facebook and shoot them your query. They'll be happy to be of help.

Reporting Power Outage Through SMS

Just send Stima#AccountNo#Description of Outage to 95551 e.g.  Stima#2201116# No power in the house.

25 comments:

  1. for last one week or so, in parts of Ongata rongai we are experiencing very unstable supply, it's on and off,sometimes dim,help us Kenya power, our properties will be damaged

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  2. Since friday in parts of bakarani bamburi we are experiencing power problems plz assist 37152622876

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  3. since early morning today no power 0251523-01, Camphor Road New Runda

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  4. 371564572794 prepaid meter number no power for 3 days

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  5. Stima#371-566-04060#no power in house

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  6. My house and the rest in my area have been experiencing power outage continuosly,On sunday we had no power and it came back on Tuesday and unfortunately yesterday again it went off again and upto now nothing has been done,have tried to contact kplc but in vain.My account number is 04220058004 Mathare North Area 3

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  7. Ac no. 2218522 sparks at poll. Lights flickering in house and gone off.

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  8. Blackout due to Overhead cable fault which keeps exploding in South B, golden gate road/munyaka lane junction. Urgently attend

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  9. We have no power since yesterday 7.30p.m ,please attend.that is Karai area past Gikambura

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  10. On Mayor Road, Ongata Rongai some have power others don't, it's always those on phase 3 that seem to have power outages, pls put us all on phase2 for stability we are loosing a lot of food stored in fridges ref. 2858182 since yesterday

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  11. Account No. 2628346-01 Near Nairobi North Geothermal Substation , Ndenderu has been without power since 20th of Aug. 2016. Tel. 0716 201000 0r 0716 415 516.

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  12. Today . Power has been on and off in umoja . what's happening ? We are in darkness .

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  13. No power in one street ruaka. Ac 14229157392. Kplc ataff on ground yesterday but did not fix...till now no one on site

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  14. No power in one street of Luckysummer since yesterday.Ac 22120577220

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  15. Lenana area power keeps going off and on kplc please let us know what's happening

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  16. Ruaka kahigo area no power from morning till now.whats happening.

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  17. Correction 95551 and not 9551.

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    Replies
    1. Thanks. Noted. I am making the correction.

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  18. I am am dissapointed customer this morning. I reported power outage in my hous last night under reference 302285 till now no help and I have a stocked fridge and food will go stale. Getting to KPLC emergency line is hell of a problem really?? My prepaid meter has tokens its on but I dont have power. Surely, KPLC, why do you have to take my me through this? Am a very concerned customer.

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  19. No stima at ruaka kahigo area on ur way to ndederu.now 2hrs.kindly plz assit us.

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  20. Kindly whats happening at ruaka kahigo area no stima.assit us plz

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  21. No stima at garden estate from 1830hrs...please fix problems.
    Absalom from garden estate nairobi

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