Monday, December 29, 2014

How to Clear e16 Error on GOTV

When your GOTV subscription expires, you get the e16 error. Renewing the subscription while the decoder is turned on normally resets the error. To see how you pay for GOTV via Mpesa, check out this article.

There are times when making a payment fails to automatically reset the e16 error, this is wen you have to bring out the big guns. Here's how to clear e16 error on GOTV:

  • SMS 'RESET' IUC NUMBER' to 22688. The IUC number is the number on the red sticker while 22688 is GOTV Kenya short code. Ensure that your decoder is swtiched on while you do this so it can receive the signal. The SMS charges for your mobile company apply.
 
Courtesy of GOTV

  • Another method of resetting the decoder to clear the e16 error is by dialing *423# and following the prompts.
  • You can also reset by visiting your Eazy GOTV account. Select your country then login using your IUC number and your surname/mobile number of the person who registered and the IUC number. Click on Clear error and select the displayed error and then click on clear.
  • If all these fail, contact support via twitter or Facebook and they'll help you further and clear your e16 error.
It is important to note that the GOTV subscription rates were increased with effect from 15th May, 2016. If you paid the same amount you used to pay before, that might be the reason you are still getting the E-16 error. See the new GOTV rates here to find out how much you need to pay now.

84 comments:

  1. I have the problem of clearing E16 error my ICU 2018521678. please contact me as possible .....my no 0710564806

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  2. I paid but an e32 error still is there and no signal. How do I correct the error.

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    Replies
    1. The e-16 error is normally a reception issue and not payment issue. Check your aerial and adjust it to improve reception.

      If you have an e-16 error though, just give me your IUC number and I'll have it fixed.

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    2. kindly clear for me the e-16 error on 2017138461

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    3. kindly assist on e-16 error on 2017138461

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    4. Kindly connect for on my Gotv A/NO 2018521678.
      I would like to pay less but not ksh850. Please make my payment to be easy. If possible make even to be KSH150. Please kindly its my own request.

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    5. Does gotv work after not paying for not receiving as signal or is it just punishment for me

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    6. My IUC no is 2015887403. I have always had the free to air programs, bur at the begining of this month, I am only able to watch KBC/CCTV. I do not intend to pay any subscription fees. Please advise on how I can clear the err..e16. The screen shows a list of all channels tho

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    7. 2018624756 please clear me

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  3. my ICU 201851436 e-16 APPEARING PLEASE SORT IT OUT

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  4. Pls pls pls pls remove e-16 error in iuc number 2009475716

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  5. I have error e16,IUC NUMBER IS 4624081976 please rectify for me its hectic I cant resolve it at all....

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  6. Kindly clear error E 16 and E66-32.I have paid but efforts to clear errors not fruitful.IUC 2017034424

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  7. Kindly assist me to clear E16 erro on my decoder my IUC NO IS 2017775420 in have already pay.i paid on 01/02/2016 via mpesa.

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  8. my iuc no is 2016865309 kindly clear this e16 error i can only view kbc

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  9. Reset2017038271 ..have paid and am still getting no signal.am really frustrated by this erro

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  10. Iuc no 2016833694 please help clear e16

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  11. IUC no is 2018573361 please help, just paid

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  12. I have the problem of clearing E16 error my IUC 4622702759 . please contact me as possible .....my no 0707338844

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  13. Please help clear my E16 error..my iuc no 2015987518.thanks

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  14. Plz help me remove the e-16 error No.4622956506

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  15. Have paid for my decoder but am not getting the services I had paid for. There is still a disclaimer on the monitor that I have to pay 849 shillings . why so and I have paid. my IUC NO. IS, 2018615527.

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  16. Hallo kindly assist clear error 0×8003001A

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  17. Kindly clear for me e- 16 error I av a problem clearing it my ICU number 2017804227

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  18. I paid via Mpesa for 2018531698 on Friday
    The 24/3/16.i yet indicate a balance outstanding.kindly clear error 16 and update my account

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  19. My IUC No is 4623497646. it almost one week since i paid. no matter what i do the E16 and #2 error codes wount go.Please help

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  20. please help me clear e16 error iuc no: 2018593177

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  21. I paid for my account 2017510540,all channels are showing,apart from local ones excluding KBC, which have the e16 error.kindly assist

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  22. Hello, I already paid for my account 2018569213 and up until now it still shows the E16 error code. I have tried endlessly to contact the customer service numbers and none is going through, this is not forgetting the fact that all the other times i tried contacting the same numbers it was same case scenario, which I think is preposterous. I need this sorted out soonest possible. If not so, give alternative numbers through which I can contact the customer center and which are working. Regards.

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  23. Kindly assist in clearing E-16 error for this IUC no. 2017285611

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  24. paid yesterday but still cant whatch any channel except kbc. iuc 2018570830

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  25. 2018570830 is my iuc paid yesterday bt still has error codes

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  26. kindly clear the E16 error.IUC NO.2018724909

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  27. Kindly clear e16 error code Iuc is 2016121458

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  28. i av paid bout am still havein e16 erro iuc number 4601712889

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  29. Kindly clear e16 error. IUC 2017680604

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  30. Kindly help me clear the E16 error,my ICU no is 2017780076

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  31. Kindly clear my E 16 error. I paid yesterday kshs 850 but the error is still there. My IUC No. 2017346558

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  32. Kindly clear my E 16 error. I have paid but the error is still there. My IUC no is 2017061662

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  33. Please help me clear my gotv error code I can only view KBC my iuc number 2017376991 confirming my iuc number 2017376991

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  34. Kindly clear the error yesterday at seven i did pay to be upgraded. i payed 849 via mpesa and even went ahead to clear the error via sms and said it was successful and requested me to keep my decoder on it will be graded. only to wake up this morning and nothing has happened. honestly your system is really frustrating. my IUC no. 2016890596





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  35. Hi. I subscribed to go TV last month. I made the first payment of 849 but still there's an e 32 error. What is the problem?

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  36. My iuc number is 4623414041

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  37. Since last month have not been able to enjoy your services. I have paid via mpesa,tried to clear the E16 error but still cant watch. MY IUC NO.is 2018546774 please help. florence

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  38. Hi, I am kindly requesting whether I can be assisted to clear error E66-32 on my Gotv; IUC number is 2002928232.I have already made payment and nothing is forth coming despite following the laid out procedure.

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  39. Kindly clear E16 as I have already paid2015948367

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  40. Pliz assist I paid but still not connecting my IUC Number is 4622820312 its not the first tym.thank you.

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  41. Av done all, my decorder isn't responding. Assist please. IUC 4623632357.

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  42. Please help me clear this e16 error thing,,,,I renewed my gotv Jana but still I can't watch any channel,,,IUC number,,2014125029,,,
    thanks

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  43. Please assist, I paid yesterday but no connection yet. My IUC number is 2017460032

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  44. please sort me to clear E16 ERROR MY IUC NO 2003684174 I PAID BUT CANT WATCH

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  45. kindly assist me in clearing E-16,E66-32 MY IUC NO IS 4622483775 paid but nothing shows up please rectify before I think of another alternative

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  46. please help in clearing E-16 CODE ERROR MY IUC NO.4623682750.....I HAVE PAID BUT I CANT WATCH

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  47. kindly assist to clear error e16 iuc# 2017575889

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  48. pleas help in clearing E-16 code error my IUC NO. 2017571268

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  49. E16 error is my prob. Please to clear it my IUC Number is 2018749855.

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  50. Please clear this error iuc no. 2017135485

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  51. Kindly clear E16 error on 2017352264

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  52. Can you tell me why even after paying 599 yesterday my decoder is not working 2017344129

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    Replies
    1. That is because GOTV Value is now 650

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  53. Clear my error code ICU number 4623264849

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  54. Kindly clear error code IUC 2017465077.

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  55. Clear err code 16 iuc number 2016868079 paid 950 1300hr today have tried both ways *423# and the reset icu number and still not yet kindly help

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  56. Kindly clear E16 I miss my favourite programmes. IUC number is 4622804003

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  57. I've paid yet e16 error not clearing using laid down procedure. Thank you.

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  58. I've paid yet e16 error not clearing using laid down procedure. Thank you.
    ICU 2016960573

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  59. Act 2017821378 has been paid the error will not clear. Secondly its keeps scanning every too often and causing a lot of inconvenience because it does not return to the station prior to scanning

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  60. Hallo please can you clear the e16 error message for icu4622729416.thank you

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  61. Hallo please can you clear the e16 error message for icu4622439770.thank you


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  62. Check my decoder saying error E66-32: this channel is not authorized for viewing. Please contact the gotv call centre for assistance.
    Iuc number 2017259024

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  63. Assist clear this error E66-32: the
    Iuc number is 2017824734

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  64. clear this E16 for me please. My IUC numbers is 2019015438. what happened with September offer for free viewing?

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  65. Please help me clear error E16.My IUC 2022320919

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  66. Kindly help me clear the E16 error my IUC is 2018512029

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  67. My iuc number is 2016031410. Paid. Kindly clear e16 error

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  68. kindly clear my e16 error. my iuc is 2004507052

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  69. kindly clear e16 error IUC 2015948367 AS i have already paid

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  70. Why is that everytime i pay my decorder it takes u ages to update it. Your services are very poor. Zuku iko afadhali. Resetvmy decorder nachelewa kuwoch news. 2019180108

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  71. Kindly clear error E16 i hv already paid.

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  72. Kindly clear error e16 2017417324

    ReplyDelete
  73. reset my decoder icu no 2021785580

    ReplyDelete